Marianne Besancenez
St Louis,MO
Summary
Diligent, professional assistant with solid background in providing administrative support and managing office tasks. Proven track record of streamlining operations and improving efficiency in previous roles. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
31
31
years of professional experience
Work History
Senior Branch Office Administrator
Edward Jones
01.2020 - Current
- Managed daily office operations to ensure efficiency and compliance with company policies.
- Coordinated client meetings and communications, enhancing client relationship management processes.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed office procedures that improved operational efficiency and reduced errors in documentation.
- Implemented process improvements, streamlining administrative workflows and enhancing service delivery.
- Led team projects aimed at improving client satisfaction metrics through enhanced service protocols.
- Mentored junior staff, providing guidance on best practices in office administration and customer service.
- Managed daily operations for a successful branch, ensuring smooth workflows and optimal team performance.
- Enhanced customer satisfaction with personalized service and prompt resolution of issues.
- Fostered strong relationships with clients, leading to increased loyalty and repeat business.
Owner/Operator
Housekeeping
01.2015 - 01.2020
- Managed daily operations, ensuring quality standards met in all housekeeping tasks.
- Enhanced customer satisfaction through personalized service and attention to detail.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed schedules to optimize workforce efficiency and meet client needs.
- Consulted with customers to assess needs and propose optimal solutions.
Assistant
Cherre Orthodontics
08.2013 - 01.2015
- Assisted in patient preparation and comfort during orthodontic procedures.
- Supported orthodontists by organizing instruments and managing sterilization processes.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Maintained accurate patient records and updated treatment plans as necessary.
- Collaborated with team to enhance workflow efficiency and patient satisfaction.
Owner/Operator
Childcare
01.1995 - 08.2013
- Supervised daily activities, ensuring safety and well-being of children in care.
- Communicated effectively with parents regarding child progress and concerns.
- Organized recreational and educational activities tailored to children's interests and needs.
- Maintained a clean, safe environment by following health and safety protocols.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Education
Business/Secretarial Certification - Office Administration
Sanford Brown Business College
St Louis, MO01-1992
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Problem-solving
- Decision-making
- Workload management
- Office administration
- Document preparation
- Data confidentiality
- Data entry
Timeline
Senior Branch Office Administrator
Edward Jones
01.2020 - Current
Owner/Operator
Housekeeping
01.2015 - 01.2020
Assistant
Cherre Orthodontics
08.2013 - 01.2015
Owner/Operator
Childcare
01.1995 - 08.2013
Business/Secretarial Certification - Office Administration
Sanford Brown Business College