MARIANNE BLAZEK
Henderson,NV
Summary
I bring a versatile background with proven success in the following areas: loan processing, inside sales (both via phone and in person), account management, as well as success in training and motivating staff to exceed production goals. Throughout my career, my excellent organizational and communication skills have fostered a valuable atmosphere of loyalty and teamwork among employees. I have proven success at meeting and exceeding the goals of all projects that I have undertaken and am a vital team member and leader.
Overview
27
27
years of professional experience
Work History
Retention Team Lead
Elite Legal Practice
11.2024 - Current
- Led a high-performing resolution team, consistently achieving targets and maintaining customer satisfaction levels.
- Recognized for outstanding leadership skills, contributing to the overall success of the resolution team.
- Managed escalated cases with professionalism and diplomacy, resolving issues while maintaining positive client relationships.
Customer Service Advisor
Affordable RV
05.2023 - Current
- Liaison between customer and RV service technician, assisting in streamlining maintenance and repair orders, maintaining customer satisfaction, managing customer dissatisfaction, communicating with RV manufacturers regarding warranty claims, process work-orders
Debt Consultant
Americor Financial Services
11.2022 - 05.2023
- Company Overview: Remote
- Builds rapport and leverages relationships with existing and potential customers through target specific application of provided services for debt resolution programs
- Remote
Loan Processor
Caliber Home Loans
12.2020 - 07.2021
- Company Overview: Remote
- Responsible for origination and completion of loans; pre-underwriting, processing, closing of FHA, VA, HBA, conventional, and RD mortgages
- Remote
Remote Mortgage Loan Processor
Foothills Bank a Division of Glacier Bank
02.2017 - 12.2020
- Responsible for origination and completion of loans; pre-underwriting, processing, closing of FHA, VA, HBA, HBA, Conventional, and RD mortgages in Lake Havasu and surrounding communities
Branch Manager Assistant VP/ Relationship Banker III
Bank of the West
09.2008 - 01.2017
- Ensure branch meets all regulatory compliance standards, follows all operating policies and procedures, coordination and implementation of operating/capital budgets to maximize branch profitability
Construction Mortgage Loan Coordinator
Citi Mortgage Inc.
03.2006 - 07.2008
Processing Team Lead & Originator
H&R Block Mortgage
06.1998 - 03.2006
Loan Officer
New Century Mortgage
10.1997 - 06.1998
Education
AAS - Paralegal Studies
Lincoln School of Commerce
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Performance monitoring
- Complaint resolution
- Process improvement
- Quality control
- Employee evaluation
- Relationship building
Timeline
Retention Team Lead
Elite Legal Practice
11.2024 - Current
Customer Service Advisor
Affordable RV
05.2023 - Current
Debt Consultant
Americor Financial Services
11.2022 - 05.2023
Loan Processor
Caliber Home Loans
12.2020 - 07.2021
Remote Mortgage Loan Processor
Foothills Bank a Division of Glacier Bank
02.2017 - 12.2020
Branch Manager Assistant VP/ Relationship Banker III
Bank of the West
09.2008 - 01.2017
Construction Mortgage Loan Coordinator
Citi Mortgage Inc.
03.2006 - 07.2008
Processing Team Lead & Originator
H&R Block Mortgage
06.1998 - 03.2006
Loan Officer
New Century Mortgage
10.1997 - 06.1998
AAS - Paralegal Studies
Lincoln School of Commerce
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