Tamani Deck
Maitland,FL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Retention Team Lead
ADT
10.2023 - Current
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Trained new team members by relaying information on company procedures.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Retention Specialist
Spectrum
10.2021 - 09.2023
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
Assistant Manager
Enterprise
07.2019 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Master of Science - Marketing
Colorado State University - Global
11.2024
Bachelor of Science - Human Resources Management
Colorado State University - Global
01.2019
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Process improvement
- Operations management
- Key performance indicators
- Relationship building
- Strategic planning
- Marketing
- Teamwork and collaboration
- Staff education and training
- Complex Problem-solving
Timeline
Retention Team Lead
ADT
10.2023 - Current
Retention Specialist
Spectrum
10.2021 - 09.2023
Assistant Manager
Enterprise
07.2019 - 09.2021
Bachelor of Science - Human Resources Management
Colorado State University - Global
Master of Science - Marketing
Colorado State University - Global
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