Marianne Krotz

• Coordinated appointment scheduling for pediatric and specialty services to enhance patient flow.
• Managed patient communication through phone and email, ensuring timely responses to inquiries.
• Maintained organized filing systems for medical records and administrative documents to support office efficiency.
• Assisted in preparing meeting agendas and taking minutes during departmental meetings to ensure accurate documentation.
• Utilized electronic health record (EHR) systems to update patient information and streamline data entry processes.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.

• Provided exceptional customer service to patients, clinicians, employees, and visitors. Maintained an organized and efficient office environment. Assisted in emergency evacuations as necessary.
• Assisted in preparing correspondents and relevant reports. Supported maintenance of schedules and calendars. Aided in billing processes. Organized all admissions paperwork.
• Assisted in maintaining and updating databases by entering and tracking essential data across platforms such as SharePoint, Acumed, Sungard, IEP Direct, and NYEISS.
• Oversaw management of office supplies and equipment, including fax machines, copiers, and printers.
• Supported department supervisors by providing timely assistance and resources.
• Performed general clerical tasks including typing, copying, and filing documents. Provided coverage for switchboard operations as needed. Listened to and returned voicemails by end of each day.
• Executed additional responsibilities as assigned by supervisors.
• Verify insurance prior to ordering cochlear implant external DME Equipment
• Assist audiologist with responding to emails and return calls
• Working with cochlear implant companies

• Assisted in managing office communications through email and phone inquiries.
• Organized and maintained filing systems to enhance document retrieval efficiency.
• Supported scheduling of meetings and coordinated logistics for events.
• Prepared reports and presentations using Microsoft Office Suite tools.
• Collaborated with team members to streamline administrative procedures.

• Assist patients with activities of daily living (ADLs), including hygiene, mobility, and comfort measures

• Obtain and document vital signs upon patient arrival to the unit

• Perform venipuncture and collect blood specimens following established protocols

• Accurately document patient care, including intake and output, in the electronic medical record (PowerChart)

• Maintain a safe, calm, and therapeutic environment to support patient recovery

• Communicate patient concerns, changes in condition, and needs to nursing staff and physicians promptly

• Provide comprehensive patient care through direct and indirect clinical support activities

• Assisted residents with daily living activities to promote independence and comfort.
• Monitored vital signs and reported changes to nursing staff for timely intervention.
• Maintained accurate patient records and documentation in compliance with healthcare regulations.
• Collaborated with multidisciplinary teams to enhance patient care plans and outcomes.

• Customer service: Demonstrate excellent customer service to all patients, clinicians, employees, visitors, ect. Assure office is operating in an efficient well organized and professional manner, responsible for evacuations when needed.

• Prepare correspondents and all applicable reports. Maintain schedules & calendars. Assist with billing. Maintain all admissions paperwork

• Database administration: Enter track and update all necessary data and information on databases including but not limited to, Sharepoint, Acumed, Sungard, IEP Direct, NYEISS.

• Maintain office supplies and equipment including but not limited to, fax machines, copiers, printers.

• Assist department supervisors when needed.

• General clerical duties: Typing, making copies, and filing. Cover for another role, including switchboard when needed. Listen to and return voicemails by end of the day.

• Any other duties as requested by supervisors.