Marianne Lamont
Springfield,PA
Summary
Hardworking Patient Service Representative who brings top-notch customer service skills and experience to the clerical and reception environment. Equipped to handle the fast-paced, multitasked, office environment and always willing to help a fellow team member.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Bryn Mawr Medical Specialist Associates
09.2022 - Current
- Cardiology
- Meet and greet patients
- Answer phones and help patients with scheduling appts, tests etc
- Maintain appointments and scheduling for cardiologists, Ultrasound techs
- Verify insurance, using PEAR, Availty
- Collecting copays and referrals
- Prepare pwk for appts
- Scan pwk into EMR
- Create outside patient imaging requests, lab slips
- Send medication refill requests to cardiologists
Patient Service Representative
Advocare Main Line Pediatrics
06.2021 - 09.2022
- Answer phones, schedule appointments for 10 doctor pediatric practice with 2 locations
- Check voicemails and return calls to patients
- Check emails and respond to patients
- Meet and greet patients
- Check patients in and out, collect copays
- Verify insurance on PEAR, Availity and other insurance platforms
- Create new charts in EMR system for new patients, collect all previous care information and scan into new chart
- Distribute incoming faxes to appropriate personnel
- Create referrals for additional care for patients
- General office tasks
- Prepare patient paperwork for next day
Patient Service Representative
Holy Redeemer Health
09.2018 - 06.2021
- System – Counseling Center
- Answer phones and complete intake for services
- Maintain and manage schedules for 10 therapists in main site and several satellite sites
- Credential new therapists with Magellan Behavioral Health
- Meet and greet patients
- Verify patient insurance and copays
- Enter diagnosis codes for billing
- Manage day to day office tasks
- Assemble charts and collect copays
- Add new patients into hospital billing system
- Ordering supplies for office and satellite offices
- Entering patients into the EMR platform
- Check patients in and out for appointments
- Verify billing hours for independent contractors, create check requests and send to Accounts payable for processing
- Filing and maintaining patient charts
Administrative/Program Assistant
PA Chapter American Academy of Pediatrics
10.2012 - 06.2018
- BEST/Keystone 10 Program
- Responsible for coordinating meetings for the Keystone 10 project, which involves 88 hospitals throughout the state of Pennsylvania
- Maintain communications with all hospitals via email, phone and Basecamp communication platform
- Responsible for the day to day operations of the BEST and Keystone 10 projects
- Answering phones, responding to emails, performing general office duties,
- Maintain training databases for hospital and practice staff though University of Pittsburgh for Continuing Education credits
- Create quarterly reports for PA Department of Health and the University of Pittsburgh
Administrative/Program Assistant
PA Chapter Of The American Academy Of Pediatrics
03.2007 - 10.2012
- Responsible for the day to day operation of the Traffic Injury Prevention Project (TIPP)
- Child Passenger Safety Technician
- Maintain DB of all active Child Passenger Safety Technicians throughout the state of Pennsylvania
- Responding to "800" phone line and providing Child Passenger Safety technical information
- Referred callers to project director or regional coordinators
- Distributed audio/visual resources and educational materials requested through the phone/email and website
- Created quarterly reports for University of Pittsburgh for continuing Educational Credits
Education
Upper Darby High School
1995
Skills
- Referral Verification
- Insurance Verification
- Electronic Medical Record
- Front Desk Operations
- Appointment Scheduling
- Computer Proficiency
- Co-payment collection
Certification
BLS
Timeline
Patient Service Representative
Bryn Mawr Medical Specialist Associates
09.2022 - Current
Patient Service Representative
Advocare Main Line Pediatrics
06.2021 - 09.2022
Patient Service Representative
Holy Redeemer Health
09.2018 - 06.2021
Administrative/Program Assistant
PA Chapter American Academy of Pediatrics
10.2012 - 06.2018
Administrative/Program Assistant
PA Chapter Of The American Academy Of Pediatrics
03.2007 - 10.2012
Upper Darby High School
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