Hardworking Patient Service Representative who brings top-notch customer service skills and experience to the clerical and reception environment. Equipped to handle the fast-paced, multitasked, office environment and always willing to help a fellow team member.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Bryn Mawr Medical Specialist Associates
2022.09 - Current
Cardiology
Meet and greet patients
Answer phones and help patients with scheduling appts, tests etc
Maintain appointments and scheduling for cardiologists, Ultrasound techs
Answer phones, schedule appointments for 10 doctor pediatric practice with 2 locations
Check voicemails and return calls to patients
Check emails and respond to patients
Meet and greet patients
Check patients in and out, collect copays
Verify insurance on PEAR, Availity and other insurance platforms
Create new charts in EMR system for new patients, collect all previous care information and scan into new chart
Distribute incoming faxes to appropriate personnel
Create referrals for additional care for patients
General office tasks
Mail
Prepare patient paperwork for next day
Patient Service Representative
Holy Redeemer Health
2018.09 - 2021.06
System – Counseling Center
Answer phones and complete intake for services
Maintain and manage schedules for 10 therapists in main site and several satellite sites
Credential new therapists with Magellan Behavioral Health
Meet and greet patients
Verify patient insurance and copays
Enter diagnosis codes for billing
Manage day to day office tasks
Assemble charts and collect copays
Add new patients into hospital billing system
Ordering supplies for office and satellite offices
Entering patients into the EMR platform
Check patients in and out for appointments
Verify billing hours for independent contractors, create check requests and send to Accounts payable for processing
Filing and maintaining patient charts
Administrative/Program Assistant
PA Chapter American Academy of Pediatrics
2012.10 - 2018.06
BEST/Keystone 10 Program
Responsible for coordinating meetings for the Keystone 10 project, which involves 88 hospitals throughout the state of Pennsylvania
Maintain communications with all hospitals via email, phone and Basecamp communication platform
Responsible for the day to day operations of the BEST and Keystone 10 projects
Answering phones, responding to emails, performing general office duties,
Maintain training databases for hospital and practice staff though University of Pittsburgh for Continuing Education credits
Create quarterly reports for PA Department of Health and the University of Pittsburgh
Administrative/Program Assistant
PA Chapter Of The American Academy Of Pediatrics
2007.03 - 2012.10
Responsible for the day to day operation of the Traffic Injury Prevention Project (TIPP)
Child Passenger Safety Technician
Maintain DB of all active Child Passenger Safety Technicians throughout the state of Pennsylvania
Responding to "800" phone line and providing Child Passenger Safety technical information
Referred callers to project director or regional coordinators
Distributed audio/visual resources and educational materials requested through the phone/email and website
Created quarterly reports for University of Pittsburgh for continuing Educational Credits
Education
Upper Darby High School
1995
Skills
Referral Verification
Insurance Verification
Electronic Medical Record
Front Desk Operations
Appointment Scheduling
Computer Proficiency
Co-payment collection
Certification
BLS
Timeline
Patient Service Representative
Bryn Mawr Medical Specialist Associates
2022.09 - Current
Patient Service Representative
Advocare Main Line Pediatrics
2021.06 - 2022.09
Patient Service Representative
Holy Redeemer Health
2018.09 - 2021.06
Administrative/Program Assistant
PA Chapter American Academy of Pediatrics
2012.10 - 2018.06
Administrative/Program Assistant
PA Chapter Of The American Academy Of Pediatrics
2007.03 - 2012.10
Upper Darby High School
BLS
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