Marianne Mckeen
Clarksburg,WV
Summary
Compassionate medical assistant skilled in efficient task completion and productivity. Specialized in patient care, medical record management, and clinical procedures. Strong communication, empathy, and adaptability enhance support to healthcare teams and ensure exceptional patient service.
Overview
22
22
years of professional experience
Work History
Medical Assistant
WVU Medicine /UHC
Bridgeport, WV
07.2019 - Current
- Assisted healthcare providers with patient examinations and medical procedures.
- Educated patients on treatment plans, medications, and preventive care protocols.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Coordinated communication between providers, patients, payers, and other departments as needed.
- Monitored daily workflow queues within the department ensuring all tasks are completed accurately and timely.
- Prepared appeal letters on behalf of clients when necessary to resolve disputes with insurers.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Medical Office Assistant
The Foot and Ankle Center of Clarksburg
Clarksburg, WV
07.2004 - 07.2019
- Assisted in maintaining patient records and updating information accurately.
- Processed insurance claims and verified coverage details thoroughly.
- Prepared examination rooms and ensured cleanliness for patient comfort.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Processed referrals for specialist visits or diagnostic tests.
- Submitted diagnosis and procedure codes for insurance companies.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Interviewed patients to complete case histories and intake forms.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
- Scheduled patient appointments, diagnostic specialty appointments, tests and procedures.
- Trained new staff on prior authorization procedures and company policies.
Education
Liberty High Scool
Clarksburg, WVSkills
- Patient care
- Insurance verification
- Certified in basic life support (BLS)
- Clinical and administrative support
- Inventory and supply management
- Prior authorization processing
- Team collaboration
- Multitasking
- Problem-solving abilities
- Adaptability
- Medical terminology
Timeline
Medical Assistant
WVU Medicine /UHC
07.2019 - Current
Medical Office Assistant
The Foot and Ankle Center of Clarksburg
07.2004 - 07.2019
Liberty High Scool