MARIANNE ONDARZA
Clearwater
Summary
Bilingual Customer Service Specialist experienced in enhancing customer satisfaction and operational efficiency. Achieved high productivity and accuracy in financial transactions through specialized skills in cash handling and fraud detection. Focused on fostering positive customer experiences with strong communication, problem-solving, and time management abilities.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Universal Banker
Hancock Whitney Bank
Tarpon Springs
08.2022 - Current
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Educated clients on banking products and services available.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Processed loan applications and gathered necessary documentation
- Managed cash transactions and ensured compliance with regulations.
- Conducted account maintenance and resolved discrepancies promptly.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Developed relationships with business owners to promote commercial banking services.
- Supported the implementation of new systems related to banking operations.
Store Manager
Windsor
Tampa
11.2021 - 05.2022
- Managed daily store operations to ensure smooth functioning and customer satisfaction.
- Trained and supervised staff to maintain high service standards and team performance.
- Developed strategies to maximize sales and profitability.
- Oversaw inventory management, including stock replenishment and loss prevention strategies.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Developed promotional displays to enhance product visibility and attract customer interest.
Co Manager
Windsor
Clearwater
07.2018 - 11.2021
- Oversaw recruitment and development of staff, enhancing employee management and improving account reporting.
- Delegated work to staff, setting priorities and goals.
- Trained new staff on company policies and customer service standards.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated tasks to project personnel and monitored their performance.
- Developed and implemented administrative procedures for opening, closing, cash handling, and reconciliations, streamlining operations.
Sales Lead
Express
Tampa
01.2017 - 06.2017
- Supported store management and ensured to exceed customer expectations.
- Acted as the key liaison between supply chain and external sales to ensure sales target achievement.
- Played an integral role in ongoing customer sales support.
- Provided ongoing customer sales support, enhancing customer satisfaction and loyalty.
- Acted as the key liaison between supply chain and external sales to ensure sales target achievement.
Education
Bachelor of Arts - Fashion Marketing and Management
The Art Institute of Tampa
Tampa, FL 01.2012 - 05.2016
Skills
- Banking operations
- Deposit processing
- Branch operations
- Financial product sales
- Account management
- Sales strategy
- Bank sales
- Customer service
- Bilingual (Spanish)
- Team management
- Critical thinking
- Relationship building
- Problem resolution
Timeline
Universal Banker
Hancock Whitney Bank
08.2022 - Current
Store Manager
Windsor
11.2021 - 05.2022
Co Manager
Windsor
07.2018 - 11.2021
Sales Lead
Express
01.2017 - 06.2017
Bachelor of Arts - Fashion Marketing and Management
The Art Institute of Tampa
01.2012 - 05.2016