Destiny C Franceschi Rodriguez
Fern Park
Summary
Customer Service and Healthcare Support professional with experience in insurance services, billing support, technical troubleshooting, and high-volume call environments. Skilled in resolving customer issues, verifying insurance coverage, processing claims information, and maintaining HIPAA compliance. Known for strong problem-solving, multitasking, and delivering accurate documentation while supporting both customers and internal teams in remote environments.
Overview
6
6
years of professional experience
2011
2011
years of post-secondary education
Work History
Insurance Customer Service Specialist
Maximus
12.2024 - Current
- Handled inbound calls from policyholders regarding coverage, benefits, and account inquiries.
- Explained insurance products and resolved service issues while ensuring regulatory compliance.
- Maintained detailed documentation of customer interactions in CRM systems.
- Built strong client relationships through clear communication and problem resolution.
Data Entry Clerk
Globe Life
02.2023 - 10.2024
- Processed high-volume data entry tasks with strong accuracy and attention to detail.
- Entered and maintained medical and policy data within internal systems.
- Followed strict procedures to ensure data accuracy and confidentiality.
- Assisted in improving data entry workflow and efficiency.
Billing Specialist
Telaffects
06.2022 - 12.2023
- Investigated and resolved billing discrepancies and account issues.
- Prepared reports on account activity and billing records.
- Communicated with customers to resolve disputes and payment concerns.
- Maintained accurate billing documentation and system updates.
Healthcare Customer Service Representative
Everise
02.2020 - 04.2022
- Handled high-volume inbound calls assisting patients with healthcare inquiries.
- Verified insurance coverage and explained billing or service questions.
- Maintained HIPAA compliance when handling sensitive patient information.
- Escalated complex concerns while maintaining strong customer satisfaction.
Education
High School -
Apopka High School
ApopkaSkills
- Customer Service
- Insurance Verification
- Claims Processing
- Billing Support
- HIPAA Compliance
- Technical Support
- Data Entry
- Microsoft Office, Teams, Webex
- Payment Negotiation
- CRM Systems
- 55 WPM Typing
Timeline
Insurance Customer Service Specialist
Maximus
12.2024 - Current
Data Entry Clerk
Globe Life
02.2023 - 10.2024
Billing Specialist
Telaffects
06.2022 - 12.2023
Healthcare Customer Service Representative
Everise
02.2020 - 04.2022
High School -
Apopka High School