Mariano Nazario
Kissimmee,FL
Summary
Results-driven team player adept at performing excellent Customer Service, Safety-driven and skilled in operation of equipment. Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively in a team environment, as well as solo. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Residential Cable Technician
ITG Communications
11.2023 - 01.2024
- Improved customer satisfaction by efficiently troubleshooting and resolving residential cable issues.
- Enhanced system performance for clients through regular maintenance and upgrades of cable equipment.
- Maintained excellent client relations, providing clear explanations of technical procedures and addressing concerns.
Team Leader Manager
Walmart
01.1999 - 12.2022
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Streamlined communication within the team for better collaboration and decision making.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Light Wheel Vehicle Mechanic
US Army
08.1994 - 08.2000
- Collaborated with team members to complete complex repairs, ensuring efficiency and quality workmanship.
- Increased repair accuracy by utilizing advanced diagnostic tools and equipment in daily tasks.
- Performed comprehensive inspections to ensure vehicles met safety standards and regulatory requirements.
- Adapted quickly to new technology advancements within the automotive industry, incorporating modern techniques into daily operations when applicable.
- Assisted in creating a positive work environment by promoting teamwork among colleagues and fostering open communication channels within the workplace setting.
- Repaired and replaced worn and damaged components.
Education
Bachelor of Arts - Sociology
University of Central Florida
Orlando, FLSkills
- Bilingual- English/Spanish
- Computer Literacy
- Time Management
- Hand Tools Proficiency
- Coaxial Cable Splicing
- Equipment Troubleshooting
- Vehicle Maintenance
- Problem Solving
- Team Collaboration
- Cable Installation
- Customer Service
- Network Configuration
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Residential Cable Technician
ITG Communications
11.2023 - 01.2024
Team Leader Manager
Walmart
01.1999 - 12.2022
Light Wheel Vehicle Mechanic
US Army
08.1994 - 08.2000
Bachelor of Arts - Sociology
University of Central Florida