Summary
Overview
Work History
Education
Skills
Timeline
Generic

VICTOR LOPEZ

Quartzsite,AZ

Summary

Experienced installation and repair technician. Talented at building relationships with customers and solving problems with very little oversight. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Residential Cable Technician and Salesman

Dish Network Corp
06.2022 - Current
  • Improved customer satisfaction by efficiently troubleshooting and resolving residential cable issues.
  • Ensured timely service delivery by effectively managing daily work schedules and prioritizing tasks.
  • Maintained excellent client relations, providing clear explanations of technical procedures and addressing concerns.
  • Increased company reputation by consistently delivering high-quality workmanship and outstanding customer service.
  • Demonstrated proficiency in utilizing various diagnostic tools for identifying malfunctions in complex cable systems.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Exceeded monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Ensured client satisfaction with timely installations of security systems and other smart home products.
  • Managed intercompany transactions involving inventory transfers, ensuring proper recording in accordance with corporate policies and guidelines.
  • Maintained detailed records of completed work orders, allowing for efficient tracking of service history and warranty information.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.

Customer Service Specialist

Chevron
08.2019 - 05.2022
  • Count, organize, and balance the cash drawer
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Place weekly orders based on sales and inventory levels
  • Maintained up-to-date knowledge of products and services to provide accurate information to customers.
  • Manage daily books and S2K.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Reduced response time for customer inquiries by streamlining communication processes.

Merchandiser

Smith-Southwestern
06.2020 - 01.2021
  • Developed and maintained relationships with owners, managers, and key personnel to develop sales and marketing plans that increased excitement and sales of the product
  • Executed merchandising and floor moves based on seasonal changes, business needs, and trends
  • Recommended, selected and helped locate merchandise based on customer needs and desires
  • Accurately logged all daily shipping and receiving orders.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.

Lab Assistant/Class Grader

NAU
08.2016 - 07.2018
  • Assisting and teaching groups of students on lab equipment functionality while also giving them a better understanding of each engineering concept
  • Evaluated assignments from 70+ students and provided fair assessment
  • Managing lab equipment such as Oscilloscopes, multimeters, and protoboards.
  • Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
  • Optimized experiment workflows through periodic review and revision of standard operating procedures, ensuring maximum efficiency in laboratory operations.

Education

Associate of Science - Engineering

Mesa Community College
Mesa, AZ
07.2024

Northern Arizona University
Flagstaff, AZ

Ed Options High School
Quartzsite, AZ
05.2015

Skills

  • Intermediate Proficiency with Microsoft Excel, PowerPoint and Word
  • Intermediate Proficiency with Python and MATLAB programs
  • Intermediate Proficiency using oscilloscopes and digital multimeters
  • Bilingual - Spanish & English
  • Exceptional customer service experience including sales tactics
  • S2K and Daily Books experience/ Inventory management
  • Exceptional critical thinking, decision making and troubleshooting skills
  • Self motivated and quick learner
  • Exceptional cable and smart home Installation proficiency
  • Security System Integration
  • CATV Distribution
  • Proficiency in using hand and power tools

Timeline

Residential Cable Technician and Salesman

Dish Network Corp
06.2022 - Current

Merchandiser

Smith-Southwestern
06.2020 - 01.2021

Customer Service Specialist

Chevron
08.2019 - 05.2022

Lab Assistant/Class Grader

NAU
08.2016 - 07.2018

Associate of Science - Engineering

Mesa Community College

Northern Arizona University

Ed Options High School

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