Ali Saifollahi
Buffalo
Summary
Dedicated and detail-oriented IT professional with a focus on Cybersecurity. Currently serving as a Supervisor at ITG Communication, leading technical teams in structured cabling, network installations, and system troubleshooting. Strong foundation in networking, C++, and Cisco technologies, with proven leadership, critical thinking, and problem-solving abilities. Fluent in English, Farsi, and Turkish.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Cable Technician / Supervisor
ITG Communication
10.2024 - Current
- Supervise and train a team of technicians, ensuring quality installations and adherence to safety standards.
- Oversee and coordinate daily schedules, delegating tasks to optimize efficiency and meet client deadlines.
- Install, configure, and troubleshoot internet, TV, and VoIP systems for residential and business clients.
- Perform structured cabling, modem/router setups, and network diagnostics to optimize performance.
- Maintain compliance with company protocols, technical standards, and cybersecurity best practices.
- Installed and terminated various types of cable systems for residential and commercial clients.
- Diagnosed and repaired cable service issues, ensuring minimal downtime for customers.
Assistant Manager
Tim Hortons
01.2021 - 01.2023
- Supervised and trained a team of 10+ employees, ensuring high standards in operations and customer service.
- Implemented workflow improvements that reduced service delays by 15%.
- Managed store technology (POS systems, inventory tools), reinforcing accountability and operational security.
Language Interpreter
SGDD-ASAM
01.2019 - 01.2021
- Provided interpretation (Farsi/Turkish/English) for asylum seekers, NGOs, and government agencies.
- Facilitated sensitive interviews, maintaining strict confidentiality and cultural awareness.
- Interpreted complex cultural nuances to enhance understanding among stakeholders.
- Facilitated clear communication between clients and service providers in diverse settings.
Customer Service Rep
Social Security Provincial Directorate
01.2018 - 01.2019
- Assisted 200+ clients weekly with benefits inquiries.
- Streamlined communication between departments, improving satisfaction ratings.
Education
Associate Degree - Information Technology, Cybersecurity
SUNY Erie (ECC), State University of New York
Buffalo, NY01.2026
High School Diploma -
Anatolian Vocational & Technical High School
Erzurum Turkey 06.2019
Skills
- Cybersecurity & Networking: Cisco IT Essentials, PC hardware/software, structured cabling, OS troubleshooting (Windows, Linux, OS X, Mobile)
- Programming & Tools: C, HTML, Visual Studio, Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Leadership & Soft Skills: Team supervision, critical thinking, cross-cultural communication
- Languages: Fluent in English, Farsi, and Turkish
- Hand tool proficiency
- Troubleshooting skills
- Customer service
Certification
Cisco Networking Academy – IT Essentials (05/2024): Proficient in building, repairing, and upgrading PCs; troubleshooting multiple operating systems.
Timeline
IT Cable Technician / Supervisor
ITG Communication
10.2024 - Current
Assistant Manager
Tim Hortons
01.2021 - 01.2023
Language Interpreter
SGDD-ASAM
01.2019 - 01.2021
Customer Service Rep
Social Security Provincial Directorate
01.2018 - 01.2019
Associate Degree - Information Technology, Cybersecurity
SUNY Erie (ECC), State University of New York
High School Diploma -
Anatolian Vocational & Technical High School
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