MARIANO SANTIAGO
Belchertown,MA
Summary
Dedicated Family Support Worker offering many years of counseling and crisis intervention expertise. Offering comprehensive background in social services and child development, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Gandara Mental Health Center
07.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
Senior Family Support Worker
Mary's Center
03.2021 - 05.2023
- Developed rapport to create safe and trusting environment for care.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Documented data and completed accurate updates to case records.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Lead individualized and group counseling sessions with children and families.
- Developed and implemented programs to support children's mental health and well-being.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Real Estate Agent
Rovithis Realty
08.2019 - 01.2021
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Bank Teller
TD Bank
02.2016 - 07.2019
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Master of Social Work -
Westfield State University
Westfield, MA05-2027
Bachelor of Science - Buisness Management
Westfield State University
05.2019
Skills
- Child Abuse Prevention
- Client Advocacy
- Positive Reinforcement Methods
- Crisis Intervention
- Parenting Skills
- Family Case Plans
- Case Management
- Child Development
- Proficient in Microsoft Word, Powerpoint and Excel
- Fluent in Spanish and English
- Culture Sensitivity
- Community Resource Liaison
Certification
- Certified Healthy Families America Parent Educator
Timeline
Case Manager
Gandara Mental Health Center
07.2023 - Current
Senior Family Support Worker
Mary's Center
03.2021 - 05.2023
Real Estate Agent
Rovithis Realty
08.2019 - 01.2021
Bank Teller
TD Bank
02.2016 - 07.2019
Bachelor of Science - Buisness Management
Westfield State University
- Certified Healthy Families America Parent Educator
Master of Social Work -
Westfield State University
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