Summary
Work History
Education
Skills
Timeline
Generic
Mariano Stenta

Mariano Stenta

Endicott,NY

Summary

Proven track record in enhancing customer satisfaction and loyalty at Enzos Pizza Co, demonstrating exceptional customer service and cash management skills. Adapted swiftly to new POS technologies, significantly reducing transaction times. Excelled in team collaboration and problem-solving, ensuring operational excellence and a positive dining experience at Brookdale Senior Living Center.

Work History

Cashier

Enzos Pizza Co
05.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Food Server

Brookdale Senior Living Center
03.2024 - Current
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.

Education

Union Endicott Highschool
Endicott, NY
06.2024

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Order Taking
  • Cash Management
  • Basic Math Competence
  • Cash register systems
  • Cash handling expertise
  • Payment Processing
  • Product restocking
  • Conflict Resolution
  • Product Knowledge
  • Issue Resolution
  • Complex Problem-Solving
  • Reliable and Responsible
  • Honest and Dependable
  • Problem-Solving
  • Active Listening
  • Team Collaboration
  • Adaptable and Flexible
  • Cooperative Attitude
  • POS system operations
  • Adaptability and Flexibility

Timeline

Cashier

Enzos Pizza Co
05.2024 - Current

Food Server

Brookdale Senior Living Center
03.2024 - Current

Union Endicott Highschool
Mariano Stenta