Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Paula Rocha

Fort Worth,TX

Summary

Dedicated and detail-oriented with over 10 years of experience in customer service. Seeking to contribute as a loan Partner specialized in the Hispanic market. Committed to delivering excellent service and facilitating successful loan transactions. Responsible, reliable, and committed team player. Inspired by empowering people and working in multidisciplinary and multicultural teams.

Overview

5
5
years of professional experience

Work History

Loan Partner

Maria Angelica Soto
04.2023 - Current
    • Maintain an organized and up-to-date loan pipeline, tracking the progress of each application.
    • Participate in team meetings and contribute to the development of strategies to enhance operational efficiency and customer satisfaction.
    • Conducted credit checks, employment verifications, and property appraisals as part of the due diligence process.
    • Managed a database of loan files, ensuring the confidentiality and security of sensitive information.
    • Excellent communication and interpersonal skills.
    • Served the unique needs of the Hispanic community.

Loan Partner Central

Elite Financing Group
01.2023 - 03.2023
  • Conduct preliminary assessments of applicants' creditworthiness and eligibility, assisting in the pre-qualification process.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Understood and served unique needs of the Hispanic market.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with underwriters to fix application problems and resolve issues.
  • Act as a bridge between clients and loan officers, offering bilingual support as needed to clarify loan terms and answer client questions.

Server and Bartender

Waters Restaurant
12.2021 - 02.2023
    • Served food and beverages promptly with focused attention to customer needs.
    • Cultivated warm relationships with regular customers.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Set positive tone for entire dining experience as first point of contact for incoming guests.
    • Provided exceptional, consistent, and personalized support to customers to meet their needs and exceed their expectations.

Banquet Capitan (Fine Dining)

Willie G's Seafood Restaurant
07.2018 - 03.2020
    • Provided friendly, courteous service to create memorable moments for guests.
    • Carried out professional service, retaining polite and friendly approach at all times.
    • Developed the skills to work under a high-pressure environment, both individually and with a team.
    • Helped resolve conflicts via effective communication and relationship building.
    • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
    • Coordinated entertainment events for the venue and private events for small businesses.
    • Contributed to administrative planning and client acquisition.

Education

Associate of Arts - International Relations

Dallas College
Dallas, TX

Bachelor of Arts - Graphic and Industrial Design

Jorge Tadeo Lozano University
Colombia
2007

Skills

  • Fluent in Spanish and English (Written and spoken)
  • Ability to multi-task and accurately perform under high-stress environments
  • Very strong leadership, interpersonal and organizational skills
  • Active listening and problem-solving skills developed over ten years of experience with customer service
  • Focused and reliable team player who brings high enthusiasm and extensive knowledge Proven history of excellent customer service and conflict resolution skills Dedicated to accuracy and efficient work
  • Inspired by empowering people and working in multidisciplinary & multicultural teams

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Loan Partner

Maria Angelica Soto
04.2023 - Current

Loan Partner Central

Elite Financing Group
01.2023 - 03.2023

Server and Bartender

Waters Restaurant
12.2021 - 02.2023

Banquet Capitan (Fine Dining)

Willie G's Seafood Restaurant
07.2018 - 03.2020

Associate of Arts - International Relations

Dallas College

Bachelor of Arts - Graphic and Industrial Design

Jorge Tadeo Lozano University

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Maria Paula Rocha