MARIA T. APONTE
Saint Cloud,FL
Summary
Enthusiastic Administrative Manager with over 5 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational strategies to implement effective systems for using resources, personnel and the work process.
Overview
7
7
years of professional experience
Work History
Reservations Crew Member
Jet Blue Airlines
03.2021 - 06.2021
- Answered continuous calls and digital messages (i.e Chat, SMS text, email, etc.) in Spanish and English regarding any information about airline travel on JetBlue Airways.
- Provided the "JetBlue" experience to every customer,
- Performed activities including viewing and sitting in front of a computer terminal, navigate and toggle between multiple screens, talk and type at the same time.
- Sold ancillary products from incoming calls.
- Resolved general customer service concerns through effective customer service techniques.
- Sent and received email correspondence.
Administrative Assistant Supervisor
Ambiente Moderno Furniture
02.2014 - 09.2019
- Distributed company-wide announcements, scheduled conference rooms and coordinated annual staff development meetings.
- Allocated executive tasks and managed complex logistics and administrative functions.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
- Created appropriate documentation for members of board and senior leadership before meetings.
- Supervised personnel to ensure the final details of sales closure were correct.
- Hiring, training, and evaluating employees, taking corrective action when necessary.
Education
Bachelor's - Advertising
Universidad Del Sagrado Corazón
05.2012
Skills
- Spreadsheet management
- Content Creation
- Creative Writing
- Illustrator
- Payroll
- Controlling inventory
- Documentation and control
- Office administration
- Social media technologies
- Customer engagement
- Keyword optimization
- Account servicing
- Network development
- Strategic planning
- Market research
Timeline
Reservations Crew Member
Jet Blue Airlines
03.2021 - 06.2021
Administrative Assistant Supervisor
Ambiente Moderno Furniture
02.2014 - 09.2019
Bachelor's - Advertising
Universidad Del Sagrado Corazón