MARIA TERESA CAZZORLA
Miami,FL
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
23
23
years of professional experience
Work History
Operations Manager
Walmart Neighborhood Market
09.2021 - Current
- Formulating strategies, improving performance, procuring materials and resources to associates and customers and ensuring compliance
- Assisting Store Manager in driving the financial performance of the facility by ensuring that sales and profit goals are achieved
- Reviewing and evaluating P&L statements, assisting the management team in controlling expenses and waste to ensure they are indexed to sales; developing and implementing plans to correct any deficiencies in financial performance
- Mentoring Team members and finding ways to increase quality of customer service implementing best practices across all levels
- Ensure all operations are carried on in an appropriate, cost-effective way, improving best practices on processes and management systems
- Purchasing materials, planning inventory and overseeing warehouse efficiency
- Examining financial data and using them to improve profitability; managing budget and forecast
- Use of policy assisting management and associates correcting ethical and compliance issues and problems, sharing resources and knowledge
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Market Coordinator
Market 103
08.2020 - 09.2021
- Coordinating financial and business data management by collecting and analyzing data and information like budgets, human resources data, business performance data
- Identifying and escalating risks and concerns developing recommendations and action plans, follow up and monitoring of reported issues
- Creation and maintenance of reports and business presentations, process and approval of outstanding invoices and expenses report, supplies, accidents, wages and overtime
- Processing and administering transactions on behalf of the Market Manager through systems like Workday
- Leading coordination, planning and scheduling of projects and company related Events, market events (annual inventory review support, facility remodel timeline)
- Use of business and process knowledge to provide assistance with electronic, written and verbal communication prioritizing incoming messages and requests
- Troubleshooting issues and providing guidance to managers founded in information and data collection (trends, issues, consumer behaviors, feedback)
- Developed targeted marketing campaigns, leading to higher customer engagement and satisfaction rates.
People Lead
Walmart Neighborhood Market
07.2019 - 08.2020
- Leading and promoting the adoption of new technology services and digital solutions using and sharing resources, information and tools provided by the Company
- Modeling and assisting associates with new practices, monitoring strategy progress and results and sharing with managers, co-workers and customers
- Encouraging associates leading by example and acting with integrity and correcting and reporting issues or concerns to management
- Providing guidance on execution of Company HR programs and initiatives and assisting leadership with recruitment, hiring, staffing, development, succession planning, attendance and performance needs, identifying and analyzing Human Resources related issues
- Building relationships with Leads, monitoring progress and results, recognizing and capitalizing on improvement opportunities, adapting to competing demands, organizational changes and new responsibilities
- Utilization of Open Door policy, modeling compliance with company policies, demonstrating and assisting others in the practice, supporting and aligning efforts to meet customers and business needs and building commitment for perspective and rationales
Personnel Coordinator
Walmart Neighborhood Market
07.2019 - 08.2020
- Communication of Company personnel information and coordination of personnel-related activities, personnel files audit, payroll processing, coordination of recruiting, hiring, training and evaluation process, training facilitation and personnel and employment documentation maintenance
- Recognition of issues and situations that might be a problem in order to inform those who can correct it
- Service and care of Associate and Customers through questions that can help understand their needs
- Use of right resources at the right time to resolve Associate and Customers requests
- Planning and improvement of work ensuring it is done correctly and with priorities taking action to resolve problems in a timely manner
- Following Company policies and procedures performing ethical standards with integrity and ethical behavior
- Staying open to face changes and difficulties and learn from feedback
Dry Grocery Department Manager
Walmart Store
04.2018 - 08.2018
- Associate supervision in the dry grocery area, assignment of daily duties, monitoring performance, teaching and supporting company policies and procedures to maintain a safe work environment
- Actively engaged in hiring, promotion, coaching, teaching and evaluation process of associates, and in management of inventory flow to drive the financial performance of the area
- Providing excellent customer service assisting customers with purchase, locating appropriate merchandise and resolving issues and concerns, pricing merchandise appropriately, ensuring paperwork and other required documentation is completed accurately and maintained in a safe shopping environment
- Leading and participating in teams using and sharing resources, information and tools, modeling and helping others with adaptation to changes or new challenges
Wireless Department Manager
Walmart Store
10.2017 - 04.2018
- Focused in maintaining the department in accordance with company policies and procedures by properly handling claims and returns, zoning of the area, ensuring completion of daily audits, set-up, cleaning and organization of displays, wireless contracts and leases, and supervising operation and associate routine in Photo-Lab department
- Assisting management with correcting ethical and compliance issues and problems
Training Coordinator
Walmart Store
12.2015 - 10.2017
- Monitoring and tracking the completion of training by associates and managers, reviewing training reports and communicating related issues to management
- Following company policies and procedures to make sure the work is done correctly and the deadlines are met
- Working on top priorities first and making a consistent effort to get results
- Taking action in order to solve problems, so work can be completed in a timely manner
- Maintaining Associate personnel files and others confidential files following applicable laws and requirements
- Training associates with consistent information about new policies and procedures communicating effectively in person or using telecommunications equipment
Customer Service Manager
Walmart Store
08.2013 - 12.2015
- Providing excellent customer service identifying customer needs, assisting with purchase, payment process and promotion of product maintaining a safe shopping environment
- Operating equipment such as registers and related tools, assisting cashiers on training, and providing support for completing monetary transactions; assisting management with control of the front-end according to company policies and procedures by properly handling claims, returns, zoning, parking lot supervision and supplies and merchandise organization
Cashier
Walmart Store
02.2013 - 08.2013
- Providing excellent customer service identifying customer needs, locating merchandise, following procedures to prevent shrink while selling items to customers, assisting them with different payment methods, correctly using the cash register and completing sales in a timely manner giving a fast and friendly service and a pleasant experience
- Showing integrity and ethical behavior in all work situations
Customer Service Representative
Centro Comercial "La Marina"
04.2008 - 06.2011
- Providing customer service and enhancing the experience in the mall, supporting sales, promoting activities in the areas, leading other associates to provide accurate assistance and identifying customer needs finding the right way to improve our services and performances
Customer Service Representative / HR Coordinator
Obiettivo Tropici
05.2003 - 06.2007
- Supervising team customer service in different locations and seasons
- Leading team driving projects and sales to improve the quality of vacation
- Training new associates to give excellent customer service in any kind of situation and place, according to local customs and traditions, and giving accurate information about policies and procedures during the seasonal contract
- Manage inventory at beginning and end of the season
Customer Service Representative
Lacasella Metalli
09.2002 - 03.2003
- Focused on customer service to new and existing clients of the company, giving them the right information about procedures and changes in company policies
- Maintaining files and confidential documentation and information, archive, directory, suppliers list
- Organizing and arranging travels and meetings of the company board
Education
HR Coordinator - Human Resources Management
Escuela De Oficios De Aranjuez
Aranjuez 02.2011
HR - Human Resources Management
Istituto Professionale Marconi
Bari 02.2008
Bachelor of Laws - Law
Universita' Degli Studi Di Bari
Bari 06.1999
Skills
- Strategic planning
- Operational efficiency
- Workforce Management
- Employee relations and conflict resolution
- Policies and procedures implementation
- Regulatory compliance
- Delegation
- Cost reduction
Timeline
Operations Manager
Walmart Neighborhood Market
09.2021 - Current
Market Coordinator
Market 103
08.2020 - 09.2021
People Lead
Walmart Neighborhood Market
07.2019 - 08.2020
Personnel Coordinator
Walmart Neighborhood Market
07.2019 - 08.2020
Dry Grocery Department Manager
Walmart Store
04.2018 - 08.2018
Wireless Department Manager
Walmart Store
10.2017 - 04.2018
Training Coordinator
Walmart Store
12.2015 - 10.2017
Customer Service Manager
Walmart Store
08.2013 - 12.2015
Cashier
Walmart Store
02.2013 - 08.2013
Customer Service Representative
Centro Comercial "La Marina"
04.2008 - 06.2011
Customer Service Representative / HR Coordinator
Obiettivo Tropici
05.2003 - 06.2007
Customer Service Representative
Lacasella Metalli
09.2002 - 03.2003
HR Coordinator - Human Resources Management
Escuela De Oficios De Aranjuez
HR - Human Resources Management
Istituto Professionale Marconi
Bachelor of Laws - Law
Universita' Degli Studi Di Bari