Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Teresa Gracia

Houston,TX

Summary

Dynamic Application Specialist at Emerson Automation Solutions with a proven track record in order management and customer service optimization. Expert in shipping coordination and effective problem resolution, consistently enhancing processes and ensuring timely deliveries. Recognized for strong attention to detail and cross-departmental collaboration, driving customer satisfaction and operational efficiency.

Overview

25
25
years of professional experience

Work History

Application Specialist

Emerson Automation Solutions
Stafford, TX
12.2014 - Current
  • Processed customer orders accurately in order management system.
  • Maintained documentation of order changes and customer communications.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Accurately entered customer orders into the order entry system while ensuring accuracy of pricing and product information.
  • Performed data entry functions for new customers, updating existing customer profiles, and verifying customer information.
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Documented case details and actions in the company's CRM system for accurate tracking.
  • Analyzed recurring issues to identify trends and recommend process improvements.
  • Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
  • Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
  • Performed quality assurance reviews on final resolutions prior to communicating them back to customers or other stakeholders involved in the dispute process.
  • Interacted with internal departments such as sales, billing, collections, technical support. to ensure complete resolution of customer issues.
  • Investigated complaints concerning late or damaged shipments promptly.
  • Researched and resolved discrepancies related to shipments, invoices, and other documentation.
  • Tracked progress of orders throughout the supply chain lifecycle from initial purchase through final delivery.
  • Developed strong relationships with customers through excellent communication skills.
  • Ensured compliance with relevant regulations such as export control laws when dealing with international orders.
  • Monitored and tracked customer orders to meet lead times and drive on-time delivery.
  • Complied with consolidation ship dates to facilitate on-time shipments.
  • Informed customers by mail or telephone of shipping dates, and anticipated delays.
  • Identified potential risks associated with international shipments and implemented strategies for mitigating those risks.
  • Investigated discrepancies in documentation related to imports or exports and provided corrective action recommendations when necessary.
  • Audited internal documents such as purchase orders, invoices, packing lists and shipping documents to verify accuracy of information related to imports or exports.
  • Conferred frequently with specialists to stay current on compliance requirements and procedures.
  • Collected and reviewed data to identify potential compliance issues requiring further review.
  • Verified documentation against compliance standards and communicated deficiencies to resolve issues.

Shipping Coordinator

Emerson Automation Solutions
STAFFORD, TX
08.2000 - 12.2014
  • Coordinated shipping schedules to ensure timely deliveries and minimize delays.
  • Prepared shipping documentation to comply with regulations and company policies.
  • Managed shipping documents to ensure accuracy and compliance with applicable regulations.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Provided support for internal audits related to shipping operations.
  • Investigated complaints concerning late or damaged shipments promptly.
  • Tracked shipments using automated systems to monitor progress and ensure on-time delivery.
  • Served as a liaison between logistics personnel, sales staff, and customers throughout the supply chain process.
  • Researched and resolved discrepancies related to shipments, invoices, and other documentation.
  • Facilitated communication between sales, customer service, and distribution teams regarding shipping matters.
  • Monitored shipment progress and provided updates to internal teams and customers.
  • Prepared and processed shipping documents, including bills of lading and invoices.

Education

High School Diploma -

CHARLES H. MILBY
Houston, TX
06-1991

Skills

  • Order management
  • Customer service optimization
  • Shipping coordination
  • Data entry accuracy
  • Quality review processes
  • Continuous process evaluation
  • Cross-departmental collaboration
  • Effective communication
  • Strong attention to detail
  • Effective problem resolution
  • Support resolution skills
  • End user support
  • Issue resolution
  • Client-focused
  • Consistent professional presence

Languages

Spanish
Professional

References

References available upon request.

Timeline

Application Specialist

Emerson Automation Solutions
12.2014 - Current

Shipping Coordinator

Emerson Automation Solutions
08.2000 - 12.2014

High School Diploma -

CHARLES H. MILBY

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