Maria V Arce
Jersey City
Summary
Dedicated and versatile professional with over eight years of experience in customer service, administrative analysis, and hospitality. Proven ability to manage high pressure environments maintain excellent organizational systems, and support cross-functional teams. Known for a proactive mindset, strong problem solving skills and ability to adapt quickly in dynamic environments.
Overview
10
10
years of professional experience
Work History
Municipal Court Clerk
Municipal Court Jersey City
Jersey City, NJ
11.2025 - 04.2026
- Processed court filings and maintained accurate case records for efficient operations.
- Coordinated scheduling of court hearings, ensuring compliance with legal deadlines.
- Assisted in training new staff on court procedures and software systems.
- Managed public inquiries, providing information regarding court processes and documentation requirements.
Bartender/ Server
Light Horse Tavern
Jersey City, NJ
03.2021 - 10.2025
- Company Overview: high end restaurant located in Downtown Jersey City.
- Trained new staff on bar procedures, drink recipes, and customer service standards.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender/ Server/Cocktail Server
Sabor Latino
North Bergen, NJ
08.2018 - 03.2021
- Collaborated with team members to streamline service processes and improve workflow.
- Trained new staff on bar procedures, drink recipes, and customer service standards.
- Implemented suggestions for seasonal drink specials based on customer feedback and trends.
- Monitored customer satisfaction, addressing concerns promptly to maintain high service quality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender/ Server
Oh Calamares
Kearny, NJ
10.2016 - 07.2018
- Prepared and served a variety of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area to ensure efficiency during peak hours.
- Assisted in inventory management by tracking supplies and ordering necessary items.
- Engaged with customers to build rapport and foster a welcoming atmosphere.
Education
Graduate Certificate - Massage Therapy
American Institute
Clifton, NJ12-2023
English Class -
Zoni Language Center
New York, NY03-2020
English Class -
ALCC American Language
New York, NY04-2019
English Class -
Hudson County Community College
Jersey City, NJ12-2017
High School Diploma - Microsoft Office Tools
National Institute of Learning
Costa Rica, Heredia12-2009
Skills
- Bilingual English and Spanish speaker
- Basic proficiency Portuguese
- Techinical Proficiency
- SAP, Oracle, Costumer Service Excellence
- Hospitality Operation
- Adaptability
- Data Analysis & Reporting
Timeline
Municipal Court Clerk
Municipal Court Jersey City
11.2025 - 04.2026
Bartender/ Server
Light Horse Tavern
03.2021 - 10.2025
Bartender/ Server/Cocktail Server
Sabor Latino
08.2018 - 03.2021
Bartender/ Server
Oh Calamares
10.2016 - 07.2018
Graduate Certificate - Massage Therapy
American Institute
English Class -
Zoni Language Center
English Class -
ALCC American Language
English Class -
Hudson County Community College
High School Diploma - Microsoft Office Tools
National Institute of Learning