Maria V Mancebo F
Lawrenceville,GA
Overview
4
4
years of professional experience
Work History
Server
Frontera Mex-Mex Grill
Norcross, GA
05.2023 - 07.2024
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked food before serving it to customers.
- Presented menus and answered questions regarding items.
- Monitored dining room for cleanliness and proper set-up at all times.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Accurately recorded orders on cash register and point-of-sale system.
- Implemented feedback from customers to improve service quality and menu offerings.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Garnished dishes and beverages to serve visually appealing menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Delivered food orders promptly and courteously.
- Informed customers of daily specials and signature menu items.
- Served food and beverages to patrons and confirmed complete orders.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Cleaned tables and chairs to prepare dining area for next customers.
Customer Service Cashier
Taco Bell
Lawrenceville, GA
04.2023 - 07.2023
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Greeted customers and provided friendly customer service.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Maintained accurate records of transactions using the point-of-sale system.
Host
Frontera Mex-Mex Grill
Lawrenceville , GA
03.2022 - 10.2022
- Balanced cash drawers at the end of each shift.
- Assisted servers in seating guests by escorting them to their tables.
- Took reservations from patrons by phone or online.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Managed incoming calls during busy shifts.
- Stocked server areas with supplies before, during and after shifts.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Notified server after seating parties in section to facilitate prompt service.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Food Runner
Frontera Mex-Mex Grill
Loganville, GA
01.2020 - 02.2021
- Provided assistance with clearing plates from tables after meals were completed.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Efficiently delivered food orders from kitchen to tables, ensuring timely service.
- Ensured that all orders were correct before leaving the kitchen area.
- Supported serving staff in delivering accurate and well-presented food orders.
- Removed dishes and glasses from tables for cleaning.
Education
High School Diploma -
Collins Hill High School
Suwanee, GA09-2020
Skills
- Food inspection
- Team member support
- Daily specials memorization
- Table resetting
- Order delivery practices
- Hostess support
- Menu presentation
- Specials promotion
- POS operation
- Liquor, wine, and food service
- Customer service
- Dining customer service
- Exceptional customer service
- Guest seating
- Positive and professional
- Food running
- Beverage preparation
Timeline
Server
Frontera Mex-Mex Grill
05.2023 - 07.2024
Customer Service Cashier
Taco Bell
04.2023 - 07.2023
Host
Frontera Mex-Mex Grill
03.2022 - 10.2022
Food Runner
Frontera Mex-Mex Grill
01.2020 - 02.2021
High School Diploma -
Collins Hill High School