Overview
Work History
Education
Skills
Timeline
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Maria V Mancebo F

Maria V Mancebo F

Lawrenceville,GA

Overview

4
4
years of professional experience

Work History

Server

Frontera Mex-Mex Grill
Norcross, GA
05.2023 - 07.2024
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Checked food before serving it to customers.
  • Presented menus and answered questions regarding items.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Delivered food orders promptly and courteously.
  • Informed customers of daily specials and signature menu items.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Provided excellent customer service to ensure satisfaction.
  • Prepared drinks according to standard recipes.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Cleaned tables and chairs to prepare dining area for next customers.

Customer Service Cashier

Taco Bell
Lawrenceville, GA
04.2023 - 07.2023
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Greeted customers and provided friendly customer service.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Maintained accurate records of transactions using the point-of-sale system.

Host

Frontera Mex-Mex Grill
Lawrenceville , GA
03.2022 - 10.2022
  • Balanced cash drawers at the end of each shift.
  • Assisted servers in seating guests by escorting them to their tables.
  • Took reservations from patrons by phone or online.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Managed incoming calls during busy shifts.
  • Stocked server areas with supplies before, during and after shifts.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Notified server after seating parties in section to facilitate prompt service.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Food Runner

Frontera Mex-Mex Grill
Loganville, GA
01.2020 - 02.2021
  • Provided assistance with clearing plates from tables after meals were completed.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Efficiently delivered food orders from kitchen to tables, ensuring timely service.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Removed dishes and glasses from tables for cleaning.

Education

High School Diploma -

Collins Hill High School
Suwanee, GA
09-2020

Skills

  • Food inspection
  • Team member support
  • Daily specials memorization
  • Table resetting
  • Order delivery practices
  • Hostess support
  • Menu presentation
  • Specials promotion
  • POS operation
  • Liquor, wine, and food service
  • Customer service
  • Dining customer service
  • Exceptional customer service
  • Guest seating
  • Positive and professional
  • Food running
  • Beverage preparation

Timeline

Server

Frontera Mex-Mex Grill
05.2023 - 07.2024

Customer Service Cashier

Taco Bell
04.2023 - 07.2023

Host

Frontera Mex-Mex Grill
03.2022 - 10.2022

Food Runner

Frontera Mex-Mex Grill
01.2020 - 02.2021

High School Diploma -

Collins Hill High School

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Maria V Mancebo F