Maria Vanessa Gutierrez
Brawley,CA
Summary
Proven leader in the hospitality sector, adept at elevating guest experiences and boosting sales through innovative mixology and superior service at Strikezone/PlayZone. Excelled in training teams, enhancing inventory processes, and leveraging bilingual skills to widen customer base. Demonstrated expertise in Microsoft Excel and effective communication, achieving significant improvements in operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Bartender
Strikezone/ PlayZone
02.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Managing Bartender/Head Host
Self Employed Services
12.2014 - Current
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Developed innovative cocktail menus that attracted new patrons and increased overall sales.
- Maintained detailed knowledge of current industry trends in mixology techniques, spirits selections, and customer preferences to provide informed recommendations for guests seeking guidance on drink choices.
Education
Certified Phlebotomist - Phlebotomy Technician
Cal Regional
3451 S Dogwood RD #1580, El Centro 9224306.2023
Mixologist - Mixology-bartending
American Bartending School
75-110 St Charles Pl #8, Palm Desert, CA 9221112.2014
No Degree - Business And Managment
Imperial Valley College
380 E Aten RD, Im92251perial, CA 9225101.2008
Skills
Strong multitasking
Customer Service
Highly reliable
Clear and effective communication
Team training and development
Inventory
Fluency in spanish
Basic Math
Microsoft Excel I & II
MS PowerPoint
Timeline
Bartender
Strikezone/ PlayZone
02.2024 - Current
Managing Bartender/Head Host
Self Employed Services
12.2014 - Current
Certified Phlebotomist - Phlebotomy Technician
Cal Regional
Mixologist - Mixology-bartending
American Bartending School
No Degree - Business And Managment
Imperial Valley College
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