Maria Victoria Cruz
Vacaville,CA
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Insurance Agent
National Life Group
Vacaville, CA
02.2010 - Current
- Assisted clients in selecting suitable insurance products for their needs.
- Educated clients on policy features, benefits, and coverage options.
- Processed insurance applications and managed client documentation efficiently.
- Conducted regular follow-ups to ensure client satisfaction and retention.
- Collaborated with underwriters to assess risks and determine policy eligibility.
- Provided guidance on claims processes and facilitated timely submissions.
- Developed strong relationships with clients through effective communication skills.
- Participated in ongoing training to stay updated on industry regulations and offerings.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Processed payments received from clients promptly according to established procedures.
Education
Bachelor of Science - Mgr And Industrial Engineering
Mapua Institute of Technolofy
Manilla, IN 04.1976 - 07.1981
Skills
- Insurance policy sales
- Risk assessment
- Claims processing
- Customer relationship management
- Regulatory compliance
Timeline
Insurance Agent
National Life Group
02.2010 - Current
Bachelor of Science - Mgr And Industrial Engineering
Mapua Institute of Technolofy
04.1976 - 07.1981