Maria Virginia Dugarte
St. Cloud,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Scanner
Opmax Support Services LLC
12.2022 - Current
- Prepare all rental documents accurately and completely.
- Verify car information and VIN number for security and car control.
- Provide additional service to Emerald Aisle members by offering our refueling option.
- Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
- Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
- Provide all customers with undivided attention while assisting them at the exit booth.
- Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
- Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
- Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.
Cashier Team Lead
Mister Arepa LLC
03.2020 - 05.2022
- Communicated with customers and team members to solve problems.
- Welcomed customers and helped determine their needs.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Performed cash, card and check transactions to complete customer purchases.
- Answered constant flow of customer calls with minimal wait times.
Server
Cheddar's Scratch Kitchen
01.2021 - 12.2021
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Renaissance Orlando At SeaWorld
10.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Food Runner
Renaissance Orlando At SeaWorld
03.2019 - 10.2019
- Greeted customers and provided outstanding customer service.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Recreation Attendant
Renaissance Orlando At SeaWorld
02.2018 - 03.2019
- Maintained inventory of equipment, stored and retrieved guest-requested items and assembled and disassembled equipment.
- Conducted facility opening and closing procedures by unlocking and locking entrance gates, activating and deactivating working displays and turning off and on lights for security.
- Encouraged rules and regulations of recreation facility to promote safety and welfare of guests and members.
- Provided information about facilities, entertainment options and rules and regulations to visitors.
Education
Associate of Science - Industrial Engineering
Universidad Rafael Belloso Chacin (URBE)
Maracaibo, VE08.2018
Skills
- Customer Experience
- Safety Rules Enforcement
- High-Volume Environments
- Active Listening
- Bilingual (Spanish Fluent/English Fluent)
- Attention to Detail
- Skilled in Microsoft Teams
- Skilled in Microsoft Word
- Skilled in PowerPoint
Accomplishments
3rd Quarter Employee Diamond Award Winner - Renaissance Orlando at Seaworld
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Scanner
Opmax Support Services LLC
12.2022 - Current
Server
Cheddar's Scratch Kitchen
01.2021 - 12.2021
Cashier Team Lead
Mister Arepa LLC
03.2020 - 05.2022
Server
Renaissance Orlando At SeaWorld
10.2019 - 03.2020
Food Runner
Renaissance Orlando At SeaWorld
03.2019 - 10.2019
Recreation Attendant
Renaissance Orlando At SeaWorld
02.2018 - 03.2019
Associate of Science - Industrial Engineering
Universidad Rafael Belloso Chacin (URBE)
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