MARIA XIMENA VAZQUEZ
Pleasant Grove,UT
Summary
Driven professional with a proven track record in customer service and problem resolution, honed at SmithRX and Young Living Essential Oils. Excelled in bilingual communication and managing high call volumes, ensuring customer satisfaction and loyalty. Skilled in active listening and adept at turning challenges into opportunities, enhancing company reputation.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
SmithRX
01.2023 - 05.2024
- Handled escalated calls, finding resolutions that satisfied both the company and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
Leadership Support
Young Living Essential Oils
11.2019 - 10.2022
- Handled phone line, text line and emails.
- Provided service and advice to members on how to build their downline as well as fixing issues that were not previously taken care of correctly.
- Handled incorrect orders, provided replacements and promoted new products in the company.
Customer Service
ROI Solutions Inc.
08.2016 - 05.2018
- Provided surveys to ensure Samsung was providing excellent service to their customers.
- Provided exceptional customer service to drive satisfaction.
Education
High School Diploma -
American Fork High School
American Fork, UT05.2018
Skills
- Customer Service
- Bilingual
- Call center experience
- Problem Resolution
- Active Listening
Timeline
Customer Service Specialist
SmithRX
01.2023 - 05.2024
Leadership Support
Young Living Essential Oils
11.2019 - 10.2022
Customer Service
ROI Solutions Inc.
08.2016 - 05.2018
High School Diploma -
American Fork High School
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