Maria Yudelki Aponte Leme
Bronx
Summary
Customer-focused retail professional with experience in transaction processing and team collaboration. Dedicated to improving customer satisfaction and operational efficiency. Strong communicator committed to learning new processes that drive organizational success.
Overview
2
2
Languages
1
1
Certification
30
30
years of professional experience
Work History
Cashier
170th AutoMechanic
The Bronx
01.2023 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register operations and maintained balanced cash drawers.
- Processed customer transactions efficiently and accurately at 170th Auto Mechanic.
- Assisted customers with service inquiries and product recommendations.
- Maintained cleanliness and organization of the checkout area and store displays.
- Collaborated with team members to ensure smooth daily operations.
Office Assistant
CB Auto Repair
The Bronx
06.2011 - 09.2021
- Managed daily office operations and maintained organized filing systems.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Answered phone calls and directed them to appropriate personnel.
- Processed customer invoices and handled payment transactions efficiently.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted in inventory management by tracking supplies and ordering parts.
Customer Service Sales Assistant
Natures Sunshines Products
Dominican Republic
01.2003 - 07.2010
- Guided customers in selecting appropriate health products and supplements to meet their individual needs.
- Processed sales transactions using point-of-sale systems accurately.
- Educated customers on product benefits and usage instructions effectively.
- Handled customer inquiries over the phone, providing timely assistance and resolving issues effectively.
- Trained new staff members on proper customer service protocols.
- Performed site visits to evaluate customer needs, demonstrate product features, and recommend tailored solutions.
- Attended trade shows and other promotional events to promote products.
- Generated reports on sales performance metrics for management review.
Telephone Customer Service Representative
Celpage-Infotel
National District
01.1997 - 06.2000
- Resolved caller inquiries with professionalism and effective communication skills.
- Facilitated customer order placements over the phone, ensuring accuracy and satisfaction.
- Managed multi-line phone system to efficiently handle incoming and outgoing calls.
- Recorded and relayed detailed messages from callers for timely follow-up by staff.
Education
High School Diploma -
Instituto Nacional Coinsna
Dominican Republic07-1990
Associate of Science - Computer And Information Systems
Universidad O&M
Dominican Republic07-2026
Skills
- Point-of-sale operations
- Sales transactions
- Cash management
- Customer service
- Customer assistance
- Customer relations
- Product upselling
- Product promotion
- Inventory management
- Sales reporting
- Office administration
- Online orders preparation
- Empathy and patience
- Point of sale systems
- Effective communication
- Call center experience
Languages
English
Elementary
Spanish
Full Professional
Certification
- Safe Environment Training
- Customer Service on Phone
- Certification Anti-Harassment
Affiliations
- Volunter Church Saint Phillip Nery
Timeline
Cashier
170th AutoMechanic
01.2023 - Current
Office Assistant
CB Auto Repair
06.2011 - 09.2021
Customer Service Sales Assistant
Natures Sunshines Products
01.2003 - 07.2010
Telephone Customer Service Representative
Celpage-Infotel
01.1997 - 06.2000
High School Diploma -
Instituto Nacional Coinsna
Associate of Science - Computer And Information Systems
Universidad O&M