Maribel Cervantes Gonzalez

As a back up lead I support my Lead when she doesn't attend work, my position requires that I provide work areas for the employees to stay on track of workload, respond to emails, send emails when its required, tracking attendance, and check hours for the employees. I also have access to check their productivity, I communicate as much as I can with the associates to close workload. When my lead is here she sends me to the floor and I have the responsibility to move the associates around the floor areas for work. Lastly, as a backup I been trained in different areas.

• Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
• Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
• Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
• Ensured timely completion of duties through effective time management and prioritization skills.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.