Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roselys Torres Betancourt

Backup Lead
Centerton,AR

Summary

Proven leader in data protection and customer service excellence, notably at George's Further Processing. Expert in system monitoring and problem resolution, enhancing operational efficiency and client loyalty. Skilled in training and mentoring, with a track record of optimizing storage solutions and improving team performance. Achieved significant cost reductions and increased customer satisfaction through innovative strategies.

Overview

7
7
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Back up Lead

George's Further Processing
07.2024 - Current
  • Participated in cross-functional projects requiring expertise in data protection and disaster recovery planning, contributing valuable insights from a Backup Lead perspective.
  • Monitored performance metrics to evaluate the effectiveness of implemented backup solutions, adjusting strategies as needed.
  • Optimized storage capacity utilization with effective data deduplication techniques.
  • Facilitated open communication channels between team members, fostering a positive work environment conducive to high performance levels.

Production Lead

Tyson Foods
12.2018 - 12.2022
  • Established a consistent brand voice across all touchpoints, enhancing overall recognition in target markets.
  • Enhanced customer engagement through the development of personalized email marketing campaigns.
  • Boosted lead generation with targeted content creation and distribution across multiple channels.
  • Onboarded new team members and coached personnel in marketing tasks.

General Laborer

George's Processing
12.2017 - 12.2018
  • Assisted in training new employees, sharing expertise in deboning techniques and best practices.
  • Increased production efficiency by implementing new deboning techniques and procedures.
  • Streamlined workflow processes by effectively organizing tasks according to priority during busy shifts on the debone line.
  • Developed strong hand-eye coordination skills through precise cutting techniques, leading to increased speed without sacrificing accuracy or safety.
  • Performed general housekeeping and cleaning tasks.

Customer Service Representative

Supermax Service
06.2017 - 12.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Medardo Carazo High School
Trujillo Alto, Puerto Rico
05.2001 -

Skills

System monitoring

Communication Skills

Data protection

Problem resolution

Training and mentoring

Microsoft Office

Strong Leadership Abilities

Self-Motivated

Work independently and Team

Multi-tasker

Certification

Licensed Forklift

Timeline

Back up Lead

George's Further Processing
07.2024 - Current

Production Lead

Tyson Foods
12.2018 - 12.2022

General Laborer

George's Processing
12.2017 - 12.2018

Customer Service Representative

Supermax Service
06.2017 - 12.2017

High School Diploma -

Medardo Carazo High School
05.2001 -
Roselys Torres BetancourtBackup Lead