Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Yocelyn Gutierrez

Summary

Dynamic leader with a proven track record at ODW Logistics, excelling in team building and problem resolution. Skilled in data analytics and adapting fast to a new environment, enhanced operational efficiency and staff performance. Committed to achieving goals, fostered a collaborative environment that drove continuous improvement and maximized productivity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Back Up Lead

ODW Logistics
04.2025 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Observed packing operations to verify conformance to specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maximized performance by monitoring daily activities
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional demeanor by staying calm when addressing unhappy associates


Water Spider

ODW Logistics
12.2024 - Current
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Operated forklifts to complete various tasks.
  • Cleaned and maintained equipment and worksites. Ensured Pickers avoided unsafe procedures.
  • Moved and cleared debris from work sites to dispose of in designated areas.

Cashier

Farmer Boys
06.2022 - 12.2024
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Bachelor of Business - International Business

California State University, Fullerton
Fullerton, CA
07-2028

High School Diploma -

Colony High School
Ontario, CA
05-2024

Skills

  • Problem resolution
  • Training and mentoring
  • Decision-making
  • Microsoft experience
  • Documentation and reporting
  • Team building
  • Data analytics
  • Goal oriented
  • MHE Certified

Certification

  • Certified MHE, ODW

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Back Up Lead

ODW Logistics
04.2025 - Current

Water Spider

ODW Logistics
12.2024 - Current

Cashier

Farmer Boys
06.2022 - 12.2024

Bachelor of Business - International Business

California State University, Fullerton

High School Diploma -

Colony High School

Similar Profiles

CREATE PROFILE