Maribel Cruz Soto
Fresno,CA
Summary
Dynamic professional with proven expertise in salon maintenance and exceptional client service, honed at Studio Bella Rouge. Excelled in multitasking and adaptability, significantly enhancing salon operations efficiency. Skilled in both technical (balayage technique) and soft skills (teamwork and collaboration), adept at driving customer satisfaction and team success.
Experienced with assisting stylists and managing client needs. Utilizes strong organizational skills to maintain clean and efficient salon environment. Knowledge of providing exceptional customer service and supporting team efforts.
Professional in beauty and wellness, adept at supporting salon operations and enhancing client satisfaction. Skilled in hair care, customer service, and maintaining clean, organized workspace. Strong focus on team collaboration and achieving results. Reliable and adaptable, with passion for delivering outstanding service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salon Assistant
Studio Bella Rouge
11.2024 - Current
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered telephone calls to provide information and schedule new appointments.
- Prepared and mixed color formulas for clients' hair.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
Sales Associate
Q Fashion
07.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cashier
Ross Dress for Less
07.2021 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Cosmetology - Cosmetologist
Paul Mitchell The School
Fresno, CA11-2024
High School Diploma -
Washington Union High School
Fresno, CA06-2021
Skills
- Shampooing and conditioning
- Shampooing and conditioning hair
- Salon maintenance skills
- Housekeeping duties
- Balayage technique
- Basic makeup application
- Scalp treatments
- Upselling haircare products
- Hair cutting techniques
- Adaptable to trends
- Great hand-eye coordination
- Styling tools proficiency
- Daily schedule creation
- Highlighting techniques
- Client consultation
- Multitasking
- Problem-solving abilities
- Time management
- Teamwork and collaboration
- Organizational skills
- Adaptability
- Client education
Accomplishments
- Collaborated with team of 10 in the development of moving store location as little as a week.
- Resolved product issue through consumer testing.
Certification
- Cosmetology License - California Board of Cosmetology.
- Certified Salon Professional (CSP) - Professional Beauty Association.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Salon Assistant
Studio Bella Rouge
11.2024 - Current
Sales Associate
Q Fashion
07.2023 - 09.2024
Cashier
Ross Dress for Less
07.2021 - 07.2023
Cosmetology - Cosmetologist
Paul Mitchell The School
High School Diploma -
Washington Union High School