Maribel Dacanay
Las Vegas,NV
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Le Macaron French Pastries
Las Vegas, NV
10.2016 - Current
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Analyzed business performance data and forecasted business results for upper management.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Front Desk Agent
The Palms Hotel & Spa
Miami Beach, FL
10.2015 - 03.2016
- Generated daily reports detailing occupancy levels, revenue amounts.
- Managed cash drawer responsibly throughout shift.
- Provided information about hotel amenities, services, and local attractions.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
Assistant Manager
Tomomi Spa and Salon
Bulacan, Philippines
01.2015 - 10.2015
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Bachelor of Science - Hospitality Management
Lyceum of The Philippines University
Manila, Philippines03-2015
Skills
- Customer service
- Operational strategy
- Performance management
- Employee training
- Cash handling
- Goal setting
- Staff management
- Policy and procedure development
- Sales techniques
- Problem-solving abilities
- Shift scheduling
Certification
ServSafe Certification
Timeline
Manager
Le Macaron French Pastries
10.2016 - Current
Front Desk Agent
The Palms Hotel & Spa
10.2015 - 03.2016
Assistant Manager
Tomomi Spa and Salon
01.2015 - 10.2015
Bachelor of Science - Hospitality Management
Lyceum of The Philippines University
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