Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maribel De La Cruz

Mesa,AZ

Summary

Dynamic professional with a proven track record in client relations at Credit 9, excelling in empathetic communication and negotiation. Skilled in collections and fluent in Spanish, I effectively devised repayment plans while enhancing customer satisfaction. My experience in high-pressure environments ensures optimal outcomes and strong client partnerships.

Overview

8
8
years of professional experience

Work History

Client Relations

Credit 9
02.2023 - Current
  • Managed scheduling, invoicing, and client relations proficiently, maintaining an organized workflow and positive customer experiences.
  • Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
  • Assisting client with Debt Consolidation.
  • Negotiated repayment plans for delinquent customers, balancing company needs while maintaining positive client relations.

Administrative Assistant

Kelly Services/TSMC
03.2024 - 01.2025
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisting with interviews and job fairs.
  • Providing new candidates with training courses, background checks and drug testing.

Team Leader

Kelly Services/ Intel
04.2022 - 01.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Assisted in recruitment to build team of top performers.
  • Clean room experience and PPE

Collections Agent

Global Lending Services LLC
08.2017 - 10.2022
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.

Education

Associate of Science - Science

Maricopa Community College System
AZ

GED -

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ

Skills

  • Empathetic client relations
  • Customer/Client relations
  • Clean room Experience
  • Skip tracing (TLO and Accurint)
  • Collections
  • Spanish

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

Kelly Services/TSMC
03.2024 - 01.2025

Client Relations

Credit 9
02.2023 - Current

Team Leader

Kelly Services/ Intel
04.2022 - 01.2023

Collections Agent

Global Lending Services LLC
08.2017 - 10.2022

Associate of Science - Science

Maricopa Community College System

GED -

Maricopa Community Colleges, Rio Salado Community College

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