Maribel Flores
Fresno,CA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
10
10
years of professional experience
Work History
Office Assistant
Facsco
Fresno, California
10.2024 - 03.2026
- Managed office supplies inventory to ensure availability and support daily operations.
- Assisted in maintaining organized filing systems, enhancing accessibility and efficiency of office operations.
- Reviewed documents for completeness and accuracy, minimizing processing delays.
- Managed office supplies inventory and facilitated timely
TEACHER'S ASSISTANT
The Learning Experience
Clovis, CALIFORNIA
01.2024 - 07.2024
- Assisted teachers in developing effective lesson plans and instructional materials to meet the needs of all students.
- Collaborated with teachers, parents, administrators, and other staff members to ensure that each student's educational goals were met.
- Ensured compliance with safety rules to maintain a safe learning environment.
- Recorded attendance and managed evaluations and paperwork for accurate student tracking.
EMPLOYMENT PROGRAM REPRESENTATIVE
Employment Development Department
Fresno
06.2021 - 05.2023
- Clarified customer requests and completed transactions to ensure satisfaction and understanding.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Requested additional information from claimants through written correspondence.
- Provided timely, accurate information and solutions to inquiries, fostering positive customer relationships.
TUTOR
Teaching Fellows
Fresno
10.2018 - 06.2021
- Collaborated with students to complete homework assignments, identify skill gaps, and address weaknesses to enhance understanding.
- Motivated students to embrace learning and studying, fostering self-confidence and alleviating fear of failure.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Planned focused lessons to address weak subjects and develop essential skills within designated time frames.
CHILD CARE SPECIALIST
Fresno Economic Opportunities Commission
Fresno
11.2019 - 04.2021
- Nurtured and engaged children ages 1 month to 5 years through age-appropriate activities.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Facilitated group sessions and delivered individualized support to enhance children's development.
- Led group sessions to encourage collaboration and participation among children. and provided one-on-one support.
YOUTH SPECIALIST
Employment Development Department
Santa Maria
09.2016 - 06.2018
- Planned and executed skill and talent development activities that enhanced youth engagement and participation.
- Facilitated academic and vocational trainings for youth to explore and prepare for future career opportunities.
- Accommodated youths with academic and vocational trainings to deliver information on future career opportunities.
- Provided transitional assistance in education, life skills, and career development, supporting youth in successful transitions to adulthood.
Education
ASSOCIATE IN ARTS (A.A.) - COMMUNICATIONS
Fresno City College
FresnoSkills
- Conflict Resolution
- Call Center Operations
- Legal Research
- Claims Reviewing
- Office Administration
- Case Analysis
- Problem-Solving Skills
Awards
Youth Specialist of the Year
Languages
Youth Specialist of the Year
Timeline
Office Assistant
Facsco
10.2024 - 03.2026
TEACHER'S ASSISTANT
The Learning Experience
01.2024 - 07.2024
EMPLOYMENT PROGRAM REPRESENTATIVE
Employment Development Department
06.2021 - 05.2023
CHILD CARE SPECIALIST
Fresno Economic Opportunities Commission
11.2019 - 04.2021
TUTOR
Teaching Fellows
10.2018 - 06.2021
YOUTH SPECIALIST
Employment Development Department
09.2016 - 06.2018
ASSOCIATE IN ARTS (A.A.) - COMMUNICATIONS
Fresno City College