MARIBEL FONTILLA
Vallejo,CA
Summary
Obtain a job as a Consumer Service Representative where I can use my exceptional communication, interpersonal and organizational skills to maintain a positive relationship between the Company and its Customers.
Overview
21
21
years of professional experience
Work History
Consumer Service Representative
Camelbak
07.2023 - 08.2025
- Answer incoming customer calls and respond to customer inquiries promptly and professionally.
- Assist customers with product information, availability, pricing, and recommendations.
- Process and assist with orders, returns, exchanges, refunds, and replacements.
- Handle warranty-related questions and help customers understand CamelBak warranty policies.
- Research and resolve shipping, delivery, billing, and order issues.
- Document customer interactions accurately in the company's customer service system.
- Escalate complex complaints or issues to the appropriate department when necessary.
- Maintain a professional, friendly, and helpful attitude during difficult customer interactions.
- Meet established customer service, quality, productivity, and response-time goals.
- Work with other departments such as sales, shipping, warehouse, and product teams to resolve customer concerns.
- Stay knowledgeable about CamelBak products, policies, promotions, and procedures.
Operations Clerk/ Logistics Coordinator
Zephyr Express
02.2023 - 06.2023
- Swing Shift nightly responsibilities include Scheduling Northern/ Southern California Driver routes.
- Printing and sorting purchase orders. Assigning appropriate warehouse personnel to perform order pulling to maintain accuracy and efficiency.
- Performed quality control prior to loading.
- Create, sort and distribute nightly invoices to assist the Billing Dept.
Warehouse/Retail Account Manager
Northbay Distribution
02.2012 - 11.2021
- Oversaw day to day operations including receiving, warehousing, and distribution operations as well as create and implement operational policies and procedures as needed.
- Managed up to 20 warehouse employees by assigning tasks to maintain efficient workflow.
- Maintained documentation and kept accurate records of warehouse activities.
- As the Point of Contact for all affairs specific to 6 retail accounts, I was able to establish a strong working relationship with all of my accounts.
Warehouse Lead
Northbay Distribution
07.2008 - 01.2010
- Directed 15+ employees regarding all day to day warehouse operation, including shipping and receiving, pulling orders, inventory control.
- Trained new employees based on company policies and procedures.
- Performed warehouse duties as needed to ensure a smooth and efficient workflow.
Call Center Representative
Bank of the West
08.2005 - 06.2008
- Assisted Statewide Banking Centers with customer lines of credit and personal loans.
- In a fast paced environment, handled continuous incoming customer calls.
- Processed payments and adjusted due dates on existing accounts as well as updated existing accounts with newly acquired information.
- Routed customer calls to specific departments within the organization when necessary.
Call Center Representative
Bank of America
06.2004 - 07.2005
- Assisted Customers with personal checking and savings accounts.
- In a fast-paced environment, handled continuous incoming Customer calls.
- Verified Customer identification. Released and updated information with Customer checking and savings accounts.
- Routed Customer calls to specific departments within the organization as needed.
Education
High school or equivalent - General Studies
Vallejo Highschool
Vallejo, CA06-1995
Skills
- Coaching and Mentoring - 10 years
- Delegation and Scheduling - 10 years
- Communication Skills - 10 years
- Time Management - 10 years
- Positive Attitude, Attentive Listening, Empathy and Patience - 10 years
Timeline
Consumer Service Representative
Camelbak
07.2023 - 08.2025
Operations Clerk/ Logistics Coordinator
Zephyr Express
02.2023 - 06.2023
Warehouse/Retail Account Manager
Northbay Distribution
02.2012 - 11.2021
Warehouse Lead
Northbay Distribution
07.2008 - 01.2010
Call Center Representative
Bank of the West
08.2005 - 06.2008
Call Center Representative
Bank of America
06.2004 - 07.2005
High school or equivalent - General Studies
Vallejo Highschool