Summary
Overview
Work History
Education
Timeline
Skills
Languages
Generic

Maribel Gonzalez

Ossining,NY

Summary

Dynamic banking professional with a proven track record at Citibank, excelling in relationship building and customer satisfaction. Skilled in identifying opportunities and promoting financial products, I enhanced client engagement through education on digital tools. Committed to operational excellence, I streamlined workflows and fostered trust, driving new business and optimizing service delivery.

Overview

18
18
years of professional experience

Work History

Personal Banker

Citibank
White Plains, NY
04.2017 - Current
  • Assisted clients with account management and product selection to enhance banking experience.
  • Educated customers on digital banking tools, improving engagement and satisfaction.
  • Processed customer transactions accurately and efficiently, ensuring compliance with policies.
  • Resolved client inquiries and issues promptly, fostering positive relationships and trust.
  • Collaborated with team members to streamline workflows, enhancing service delivery efficiency.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Cross-sold bank products and services to meet customer needs and provide options.

Bank Teller

Citibank
Chappaqua, NY
07.2008 - 04.2017
  • Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
  • Educated customers on various banking products, enhancing their knowledge and satisfaction.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Education

Bachelor of Science -

Universidad Santiago De Cali
Colombia
05.1995

Timeline

Personal Banker

Citibank
04.2017 - Current

Bank Teller

Citibank
07.2008 - 04.2017

Bachelor of Science -

Universidad Santiago De Cali

Skills

Relationship building

Branch operations

Customer service

Customer satisfaction

Positive attitude

Attention to detail

Banking policies and procedures

Opportunity identification

Languages

Spanish
Elementary
Maribel Gonzalez