Overview

Work History

Education

Skills

Timeline

Maribel Loza

Sacramento,CA

Overview

13

13

years of professional experience

Work History

Manager/Team Leader

Sweets And Sugars

04.2014 - Current

Office administration, set up appointments, filing, send out and receive emails, maintain employee files, answering phone calls, providing quotes by text, email, or social media messages.
Established team priorities, maintained schedules and monitor employee performance.
Recruited, interviewed and hired employees.
Provided customer service through operating register, and extensive cash handling.
Established and maintained performance, quality and service standards for professional customer care.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Trained personnel in equipment maintenance and enforced participation

New Losses

Intercare Holdings Insurance

02.2012 - 03.2014

Set up new claims. Data entry and policy verification.
Handled basic office duties such as faxing, copying, and filing.
Assisted with special projects as requested.
Routinely assisted with phone coverage and opening mail.
Routed over 50 calls daily to appropriate personnel using a wireless system.

Education

High School Diploma -

Luther Burbank High School

Sacramento, CA

06.2001

Skills

Bilingual in Spanish and English, ability to read and write, and translate fluently
Computer knowledge and data entry experience

Ability to work well with others, well organized, fast learner, and extremely reliable

Timeline

Manager/Team Leader

Sweets And Sugars

04.2014 - Current

New Losses

Intercare Holdings Insurance

02.2012 - 03.2014

High School Diploma -

Luther Burbank High School