Maribel Martinez
Summary
Dedicated and dependable professional with six years of experience in customer service within a fast-paced restaurant environment. Skilled in organization, time-management, multitasking, and building positive relationships with diverse individuals.
Overview
7
7
years of professional experience
Work History
Catering Coordinator
Panera Bread
Joliet, Illinois
09.2022 - Current
- Coordinated delivery of catering orders to multiple venues, ensuring seamless event execution.
- Collaborated with kitchen staff to develop menus tailored to client preferences and dietary restrictions.
- Prepared food items efficiently for events and catering services, maintaining high standards.
- Trained new staff on catering procedures and customer service, fostering a knowledgeable team.
- Communicated with customers to confirm details and ensure satisfaction prior to events.
- Provided ongoing support and guidance to kitchen staff during event preparation.
- Resolved customer complaints to improve service quality and enhance client satisfaction.
- Organized post-event evaluations to collect feedback for continuous improvement.
Team Member
Panera Bread
Joliet, Illinois
12.2019 - Current
- Provided exceptional customer service, enhancing customer experience in high-pressure café setting.
- Recognized by management for providing exceptional customer service.
- Supported food preparation and packaging during peak hours, ensuring timely service delivery.
- Trained new staff on essential processes and procedures, improving onboarding efficiency.
- Provided leadership to team members, ensuring timely completion of tasks to high standards.
- Maintained cleanliness and organization of work area throughout shifts.
Education
Bachelor of Science - Psychology
Purdue University Global
West Lafayette, IN05-2026
Some College (No Degree) - Associates of Arts
Joliet Junior College
Joliet, ILSkills
- Organization
- Time management
- Adaptability
- Active listening
- Cultural Competence
- Emotional intelligence
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Catering Coordinator
Panera Bread
09.2022 - Current
Team Member
Panera Bread
12.2019 - Current
Bachelor of Science - Psychology
Purdue University Global
Some College (No Degree) - Associates of Arts
Joliet Junior College