Maribel Morales
Oceanside,CA
Summary
Experienced Assistant Community Manager with a strong background in customer relations, sales, and collections. Seeking a challenging position that offers opportunities for continued growth and professional development. Skilled in fostering positive relationships with residents, ensuring their satisfaction. Proven ability to effectively manage collections and deliver exceptional service. Committed to contributing to the success of the team.
Overview
12
12
years of professional experience
Work History
Receptionist
Liberty Military Housing
Oceanside
04.2024 - Current
- Greeted incoming prospects professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer service by promptly responding to questions and providing accurate information about housing availability.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
Assistant Community Manager
SHELTON RESIDENTIAL
Glendale, AZ
09.2019 - 05.2020
- Handled resident complaints and expedited maintenance requests
- Inspected properties regularly to identify deficiencies and schedule repairs
- Collected monthly assessments, rental fees, deposits and payments
- Updated tenant and unit information to keep current in housing database
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Conducted apartment tours for potential tenants and answered questions about property
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental
- Updated and maintained rental agreement files and documents
- Answered telephones to assist customers and resolve issues
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
Assistant Community Manager
RIVER OAKS
Oceanside
10.2017 - 05.2019
- Reviewed all leases to guarantee that tenants received proper level of service
- Maintained accurate records of all correspondence with and from tenants
- Handled customer complaints personally for proper management
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
- Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs
- Gained tenant satisfaction by accurately managing telephone inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Resident Relations Specialist
PROGRESS RESIDENTIAL
Scottsdale, AZ
01.2017 - 08.2017
- Initiated contact with current residents regarding their renewal options
- Renewed leases within guidelines set by asset management to achieve rent growth at renewal process
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
- Worked closely with the service department to assist and coordinate customer with service request appointments
- Reviewed all leases to guarantee that tenants received the proper level of service.
Customer Care Associate
PROGRESS RESIDENTIAL
Scottsdale, AZ
02.2016 - 12.2016
- Assisted with the development of the call center's operations, quality and training processes
- Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations
- Answered inbound phone inquiries from customers providing quality and accurate responses managing and resolving customer complaints
- Routed calls, emails, and tickets to appropriate back office individuals and groups as needed.
Administrative Assistant
V & M TAX SERVICES
Carlsbad, CA
01.2013 - 12.2015
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Maintained the front desk and reception area in a neat and organized fashion.
Education
REAL ESTATE -
ASREB
Glendale, AZ01.2016
Skills
- Team player
- Fast learner
- Honest and ethical
- Proficient in Yardi Voyager, Customer Relationship Management Systems (CRM), Entrata, Real Page, Soci, Sales Force, Microsoft
- Supervision
- Organization skills
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Liberty Military Housing
04.2024 - Current
Assistant Community Manager
SHELTON RESIDENTIAL
09.2019 - 05.2020
Assistant Community Manager
RIVER OAKS
10.2017 - 05.2019
Resident Relations Specialist
PROGRESS RESIDENTIAL
01.2017 - 08.2017
Customer Care Associate
PROGRESS RESIDENTIAL
02.2016 - 12.2016
Administrative Assistant
V & M TAX SERVICES
01.2013 - 12.2015
REAL ESTATE -
ASREB