Overview
Work History
Education
Skills
Timeline
Generic

Maribel Moreno

Garden Grove,CA

Overview

7
7
years of professional experience

Work History

Returns Specialist

BlueAlly
09.2022 - Current
  • Collaborated with cross-functional teams to address product quality issues and reduce return rates.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Conducted thorough investigations of disputed returns claims, upholding company policies while maintaining positive customer relationships.
  • Handled escalated customer cases professionally and diplomatically, resolving complex situations to maintain customer loyalty while adhering to company guidelines.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed strong communication skills by liaising between various departments involved in the returns process.

Level 6 Associate

In-N-Out Burger
10.2016 - 06.2023
  • Accurately operated cash register to process customer payment.
  • Performing serving, cleaning, and stocking to high standards and provide excellent customer satisfaction.
  • Worked closely with the shift manager to solve problems and handle customer concerns.
  • Mentored new member on POS system operation and customer service strategies.


Education

Bachelor of Arts - Psychology

California State University - Fullerton
Fullerton, CA
05.2022

Associate of Arts - Psychology

Santa Ana College
Santa Ana, CA
06.2019

Skills

  • Critical Thinking
  • Bilingual (English/Spanish)
  • Microsoft Office
  • Time Management
  • Attention to Detail

Timeline

Returns Specialist

BlueAlly
09.2022 - Current

Level 6 Associate

In-N-Out Burger
10.2016 - 06.2023

Bachelor of Arts - Psychology

California State University - Fullerton

Associate of Arts - Psychology

Santa Ana College

Similar Profiles

CREATE PROFILE
Maribel Moreno