Amber Baldwin
Galesburg,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Returns Specialist
Leaders RPM
Schoolcraft, MI
03.2022 - Current
- Operated warehouse equipment to unload, move and store returned items in designated areas.
- Inspected returned items to identify damage or defects, documenting information in database.
- Rotated through various departments to meet demands of business.
- Processed refunds up to specified dollar amounts according to strict company policy.
- Attached identifying tags to track returned items and put back into stock.
- Delivered high-quality customer service by gathering feedback on product issues, malfunctions and deficiencies.
- Worked with team members to facilitate efficient returns and provide outstanding customer service.
Machine Operator
Summit Polymers Inc.
Portage, MI
09.2022 - 08.2023
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
- Prepared machine for production processes by equipping with required tools and parts.
- Verified production orders prior to starting set-up.
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Monitored and observed production line to watch for pile-ups and jams.
Lunch Monitor
Galesburg Schools Agusta
Galesburg, MI
09.2021 - 08.2022
- Supervised group behaviors and utilized modification techniques.
- Patrolled cafeteria throughout lunch periods to check for spills and help students.
- Assisted with preparation and stocking of food items and condiments.
- Used non-lunch hours to help teachers with classroom or student requirement.
- Effectively multitasked within fast-paced environment.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Machine Operator
Summit Partners
Portage, MI
05.2020 - 09.2021
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
- Prepared machine for production processes by equipping with required tools and parts.
- Verified production orders prior to starting set-up.
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Monitored and observed production line to watch for pile-ups and jams.
Production Line Worker
Stryker
Portage, MI
02.2017 - 05.2020
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Assembled component parts of items and completed hand-finishing of final products.
- Used established assembly instructions to complete jobs.
- Removed scratches and imperfections to improve product quality.
- Produced quality products by palletizing, packaging and assembling finished items.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Patient Transporter
Touchpoint Medical
Kalamazoo, MI
02.2016 - 09.2017
- Greeted patient and explained transport plan and destination.
- CPR certified.
- Provided patient transport using various equipment and adhered to safety protocols.
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Determined mode of transport based on patient's condition, comfort and safety factors.
- Lifted patients using proper body mechanics and lifting techniques.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Disinfected and properly stored transport equipment.
- Stored equipment in designated areas to keep hallways clear of clutter.
- Secured IV connections, tubing and other medical devices for safe transport.
- Removed deceased patients from units to transport to morgue.
- Offered blankets, checked modesty and engaged in appropriate conversation.
Housekeeper
Borgess Health and Fitness Center
Kalamazoo, MI
11.2015 - 02.2016
- Performed various tasks including sweeping, mopping, dusting, vacuuming, and polishing.
- Expertise in managing multiple tasks in a fast-paced environment.
- Experience in handling hazardous cleaning chemicals, including storage and disposal.
Sales Associate
Classic Gutter Systems
Galesburg, Michigan
11.2023 - Current
- Processed credit card transactions quickly and securely.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
High School Diploma -
Comstock High School
Kalamazoo, MI06.2014
Skills
- Translation and Interpretation Services
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Data Entry
- Multitasking and Prioritization
- Transaction Processing
- Order and Refund Processing
- Calm and Professional Under Pressure
- Service-Oriented
- Repair and Maintenance Documentation
- Active Listening
- Linen Changing
- Critical Thinking
- Patient Lifting
- Sterilizing Equipment Use
- Emergency Response
- Heavy Lifting
- Microsoft Office
- Shipping procedures
- Order Processing
- Customer Service
- Attention to Detail
- Estimating
Timeline
Sales Associate
Classic Gutter Systems
11.2023 - Current
Machine Operator
Summit Polymers Inc.
09.2022 - 08.2023
Returns Specialist
Leaders RPM
03.2022 - Current
Lunch Monitor
Galesburg Schools Agusta
09.2021 - 08.2022
Machine Operator
Summit Partners
05.2020 - 09.2021
Production Line Worker
Stryker
02.2017 - 05.2020
Patient Transporter
Touchpoint Medical
02.2016 - 09.2017
Housekeeper
Borgess Health and Fitness Center
11.2015 - 02.2016
High School Diploma -
Comstock High School