Maribel Moreno
Reno,NV
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Clark Transportation, LLC
Reno, NV
2025.02 - Current
- Engaged customers through chat, phone, and email—embodying Clark Transportation LLC core values.
- Partnered with customers and internal teams to address concerns and optimize experience.
- Provided accurate product information, order details, service guidelines, and promotional campaigns to enhance customer satisfaction.
- Delivered quality customer service across channels, implementing innovative solutions to address challenges.
- Communicated effectively by employing active listening techniques during dialogues.
- Utilized strong communication skills to connect clearly and professionally with all individuals.
- Demonstrated organizational proficiency to meet commitments reliably and maintain punctuality.
- Collaborated thoughtfully with diverse groups, fostering an environment of respect and equity.
Education
High School Diploma -
Penn Foster Online Education
Reno, NV2025-06
Skills
- Customer relationship management
- Order processing
- Product knowledge
- Customer retention
- Service recovery
- Customer feedback
- Task prioritization
- Active listening
- Conflict resolution
- Rapport building
- Follow-up skills
Timeline
Customer Service Representative
Clark Transportation, LLC
2025.02 - Current
High School Diploma -
Penn Foster Online Education