Maribel Ortega

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Collected and documented patient medical information such as blood pressure and weight.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed EKGs and other tests based on patient presentation in office.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Prepared lab specimens for diagnostic evaluation.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Measured patient pulse oximetry.

This was a Temporary Position during COVID -19

• Donned and removed personal protective equipment (PPE) per company protocols.
• Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
• Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
• Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
• Oversaw in-person and curbside patient registration and processing.
• Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
• Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
• Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
• Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
• Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
• Documented and verified patient information using laboratory information system.
• Specialized in conducting COVID-19 tests with accuracy and precision.
• Summarized test results and activities for management via verbal updates or written reports.
• Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
• Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
• Identified and traced quality control issues impacting laboratory results.
• Operated wide range of laboratory equipment and instruments to complete analysis.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Complied with company policies and procedures by encouraging positive and effective work environment among employees.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Obtained and documented patient medical history, vital signs and current complaints at intake.

• Obtained client medical history, medication information, symptoms, and allergies.
• Collected histories, vitals, and current complaints via patient interviews.
• Created and prepared patient charts accurately for clinics and medical professionals.
• Welcomed patients and inquired about wellbeing since last treatment.

• This position was available to me while obtaining my Associates Degree in Medical Assistant, also held a class for a Certified Medication Aide to administer medications to residents
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Planned, prepared, and served meals and snacks according to prescribed diets.
• Assisted residents with basic activities of daily living.
• Remained alert to problems or health issues of clients and competently responded.
• Documented residents' mental status, sleep, and eating patterns in medical record books.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
• Helped patients move in and out of beds, baths, wheelchairs and automobiles.
• Used stretchers and wheelchairs to transport patients to treatment units.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinated special projects and managed schedules.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Controlled finances to lower costs and keep business operating within budget.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
• Reviewed time records for 6 employees to verify accuracy of information.
• Tracked employee vacation, sick and personal time.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Input high volume of monthly invoices with consistent accuracy.
• Managed accounts payable and receivables and payroll.