Maribel Pagan

I am a Patient Service Associate For Pediatrics Department

• Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
• Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
• Followed document protocols to safeguard confidentiality of patient records.
• Answered incoming calls, scheduled appointments and filed medical records.
• Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.

This position is responsible for working with patients to meet their surgical needs, durable appliances and various compression garments.

• Promoted positive patient experiences by providing empathetic support before and after surgery while addressing concerns or questions.
• Contributed to continuous improvement efforts by participating in quality assurance initiatives related to orthopedic care delivery processes.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.