Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maribel Ramirez

Edinburg

Summary

Experienced Commercial Lines Specialist with a strong background in data accuracy, compliance, and process improvement. Currently pursuing a Bachelor’s in Software Development at BYU–Idaho to enhance technical and analytical skills. Skilled in data analysis, reporting, and translating business processes into actionable insights. Excited to apply problem-solving and process optimization experience in the Analyst Boot Camp as I transition into an analyst role.

Overview

12
12
years of professional experience

Work History

Commercial Lines Specialist

Progressive Insurance
10.2021 - Current
  • Provide analytical and administrative support to commercial agents across all 50 states.
  • Manage state and federal business filings with accuracy and compliance standards.
  • Perform high-volume data entry with attention to detail, ensuring data integrity and efficiency.
  • Collaborate with agents to resolve filing discrepancies and streamline business processes.

Senior Mortgage Specialist

First National Bank of America
10.2015 - 08.2021
  • Oversaw high-value mortgage accounts, requiring precision in data entry and financial documentation.
  • Guided clients through mortgage processes, ensuring compliance with regulatory requirements.
  • Negotiated with clients to resolve complex account issues.
  • Applied problem-solving and conflict resolution skills to enhance customer satisfaction.
  • Recognized for consistent accuracy and ability to manage sensitive financial data.

Night Receptionist

Michigan State University
11.2013 - 02.2015
  • Ensured safety and security of residential facilities by monitoring access and verifying student IDs.
  • Served as the first point of contact for emergency personnel and coordinated responses when needed.

Education

Bachelor's - Software Development

Brigham Young University–Idaho (BYU–Idaho)

Skills

  • Data Entry & Process Management
  • Analytical Problem Solving
  • Process Improvement
  • Clerical Administration
  • Customer Service & Conflict Resolution

Timeline

Commercial Lines Specialist

Progressive Insurance
10.2021 - Current

Senior Mortgage Specialist

First National Bank of America
10.2015 - 08.2021

Night Receptionist

Michigan State University
11.2013 - 02.2015

Bachelor's - Software Development

Brigham Young University–Idaho (BYU–Idaho)

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