Maribel Rico
Hayward,CA
Summary
Experienced pet care professional with a long history in dog grooming and front office reception. Skilled in bathing, coat clipping, phone answering, client records, and cash handling. Focused on smooth scheduling, accurate service, and positive client relationships.
Overview
2
2
Languages
29
29
years of professional experience
Work History
dog groomer, self contractor
Sam's Pretty Paws
Hayward, California
04.2020 - Current
- Clipped coats to breed standards and clients' requests.
- Bathed dogs at Sam's Pretty Paws using shampoo and conditioner.
- Trimmed nails and filed edges for pet comfort.
- Handled anxious dogs with calm, gentle restraint.
- Sanitized grooming tables, tools, and bathing areas.
- Consulted clients at Sam's Pretty Paws about grooming preferences.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Handled cash transactions accurately when accepting payment from customers.
- Answered phone calls to assist clients with inquiries.
Dog Groomer, self contractor
Penninsula Pet Grooming
San Carlos, California
06.2006 - 04.2020
- Bathed and dried dogs using Peninsula Pet Grooming safety protocols.
- Brushed out mats and removed loose fur before grooming.
- Thoroughly cleaned ears to maintain pet hygiene and prevent infections. and clipped nails for pet comfort and hygiene.
- Inspected skin, coat, and paws for grooming concerns.
- Consulted with Peninsula Pet Grooming clients to align grooming services with individual pet needs.
- Implemented calming techniques to ensure comfort of anxious dogs during grooming.
- Ensured safety of animals at all times by following established safety protocols.
- Provided exceptional care to pet owners, fostering loyalty and encouraging repeat visits.
- Kept detailed records of services performed for each animal client.
Front Office Receptionist
Penninsula Pet Resort
San Carlos, California
03.1998 - 06.2006
- Welcomed clients at the Peninsula Pet Resort front desk and handled incoming calls.
- Checked pets in and out, ensuring compliance with vaccination records and owner instructions for safety and care.
- Entered boarding, grooming, and daycare reservations into the resort booking system.
- Processed payments, deposits, and invoices, maintaining accurate financial records for pet resort services.
- Updated guest files with contact details, feeding notes, and special care requests.
- Coordinated messages between owners, groomers, and kennel staff throughout daily shifts.
- Handled client concerns with professionalism, facilitating effective communication and contributing to positive client experiences.
- Maintained front office cleanliness and organized supplies to increase productivity.
Education
High School Diploma -
Aragon High School
San Mateo, CA06-1991
Skills
- Grooming techniques
- Pet behavior management
- Client communication
- Customer service
- Appointment scheduling
- Payment processing
- Client records
- Relationship building
- Clear communication
- Reliability and punctuality
- Payment processing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
dog groomer, self contractor
Sam's Pretty Paws
04.2020 - Current
Dog Groomer, self contractor
Penninsula Pet Grooming
06.2006 - 04.2020
Front Office Receptionist
Penninsula Pet Resort
03.1998 - 06.2006
High School Diploma -
Aragon High School