Maribel Rivas
Los Angeles,California
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
13
13
years of professional experience
Work History
Store Manager
Visionary wireless
Los Angeles, CA
06.2025 - 04.2026
- Oversaw daily store operations and ensured smooth workflow.
- Managed inventory levels and coordinated stock replenishment efforts.
- Trained and mentored staff to enhance customer service skills.
- Conducted regular performance evaluations for team members.
- Resolved customer complaints and addressed service issues promptly.
- Recruited, trained and supervised new employees.
Multi Unit Manager
JM Wireless
Los Angeles, California
01.2021 - 04.2025
- Reviewed monthly financial statements from each store and tracked spending trends over time to identify potential cost savings opportunities.
- Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, and labor hours worked.
- Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Analyzed sales data from individual stores to identify areas of improvement and develop action plans for growth.
Customer Service Representative
Samsung
Los Angeles, California
01.2019 - 03.2020
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Mobile Expert
Tmobile
Los Angeles, California
03.2013 - 10.2019
- Performed quality assurance tests to evaluate the performance of newly released mobile products before being sold to consumers.
- Installed firmware updates on mobile phones to ensure they were running the latest version of the operating system.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
Education
El Camino College
Torrance, CaliforniaHigh School -
John C Fremont High School
Los Angeles, CaliforniaSkills
- Financial analysis
- Sales forecasting
- Inventory management
- Customer service
- Employee training
- Team leadership
- Labor cost control
- Data analysis
- MS office proficient
Timeline
Store Manager
Visionary wireless
06.2025 - 04.2026
Multi Unit Manager
JM Wireless
01.2021 - 04.2025
Customer Service Representative
Samsung
01.2019 - 03.2020
Mobile Expert
Tmobile
03.2013 - 10.2019
El Camino College
High School -
John C Fremont High School