Professional Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Maribel Romero

Hospice of Havasu Resale Store
Lake Havasu City,AZ
2
Languages
1
Certification
3
years of professional experience

Cashier/ customer service professional supporting fast-paced retail operations through accurate transaction processing, customer issue resolution, and steady service at the register. Builds positive shopping experiences by handling complaints with empathy, maintaining key customer relationships, and keeping pace with time-sensitive checkout demands. Brings adaptability and Microsoft Office skills to a service-focused team.

Work History

Customer Service Representative

1 Year 5 Months
Hospice of Havasu Resale Store | 2025.02 - 2026.07
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Implemented process improvements that streamlined checkout procedures, reducing wait times for customers.
  • Trained new staff on customer service protocols and store operations to enhance team performance.

Sales Associate

8 Months
Ross Dress for Less | 2025.02 - 2025.10
  • Processed transactions accurately using point-of-sale system, ensuring efficient checkout experiences.
  • Assisted customers with product selections and inquiries to enhance shopping experience.
  • Maintained cleanliness and organization of sales floor to ensure optimal presentation of merchandise.
  • Collaborated with team members to restock shelves and manage inventory levels effectively.

Cashier/ customer service

1 Year
The Home Depot | 2023.07 - 2024.07
  • Processed transactions accurately and efficiently using POS systems.
  • Managed inventory by restocking merchandise as needed.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

High School Diploma

Lake Havasu city High School | Lake Havasu City | 05.2024

Skills

Customer service
Cash handling
Transaction accuracy
Complaint resolution
Returns processing
Leadership
Effective time management
Inventory counts
Loss prevention
Merchandise stocking
Sales floor recovery
Product knowledge
Employee training

Certification

  • Introduction to Community Emergency Response Team , FEMA - Nov 2022
  • Introduction to Incident Command Systems , FEMA - Dec 2023
  • Leadership and Influence, FEMA - May 2024

Languages

English
Spanish

Timeline

Customer Service Representative

Hospice of Havasu Resale Store
2025.02 - 2026.07Read More

Sales Associate

Ross Dress for Less
2025.02 - 2025.10Read More

Cashier/ customer service

The Home Depot
2023.07 - 2024.07Read More

Lake Havasu city High School

High School Diploma
Read More
Maribel Romero