Dynamic team leader with proven expertise in enhancing operational efficiency and customer satisfaction. Bilingual and skilled in team motivation and training, ready to drive success in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Team Leader
Whataburger
Conroe, TX
11.2024 - Current
Led team in daily operations to ensure optimal service delivery and customer satisfaction.
Trained and mentored new employees on company policies and procedures.
Implemented process improvements to enhance workflow efficiency and reduce downtime.
Coordinated staff schedules to maintain adequate coverage during peak hours.
Restaurant Manager
McDonald's
Conroe, TX
07.2021 - 11.2023
Oversaw daily operations, ensuring adherence to company standards and policies.
Trained and mentored staff on customer service excellence and operational procedures.
Managed inventory control, optimizing stock levels to reduce waste and improve efficiency.
Implemented strategies to enhance customer satisfaction and drive repeat business.
Cashier
Exxon Gas Station
The Woodlands, TX
05.2019 - 01.2020
Processed customer transactions accurately and efficiently using point-of-sale systems.
Assisted in maintaining inventory levels by organizing and restocking merchandise.
Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Sales Associate
AutoZone
Conroe, TX
01.2017 - 09.2018
Assisted customers with product selection and inquiries to enhance service quality.
Maintained knowledge of inventory, ensuring accurate stock levels and availability.
Operated point-of-sale systems efficiently, processing transactions seamlessly.
Collaborated with team members to achieve sales targets and improve store performance.