Maribel Torres
Fabens
Summary
Bilingual Customer Service Representative with over two decades of experience in resolving customer inquiries and technical issues, leveraging strong communication and problem-solving skills. Proven ability to build customer loyalty and collaborate effectively with teams. Eager to contribute language proficiency and customer-focused expertise to enhance service delivery in a dynamic environment.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Customer service technical repair rep
Charter Communications, Spectrum
El Paso
05.2024 - 05.2025
- Diagnose and resolve technical issues related to cable and video services like connectivity or equipment malfunction.
- Handle calls addressing questions about billing account management.
- Troubleshooting steps with customer to find resolution.
- Collaborate with other team members and departments to escalate complex issues to be addressed.
- Inbound calling responding to customer request and investigate to resolve their inquiries and complaints.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
Customer Service Representative
Gc services
El Paso
03.2003 - 05.2024
- Assisted customers with inquiries about services and account issues.
- Resolved conflicts and complaints through effective communication and problem-solving.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Fabens high school
Fabens, texas 09.1987 - 05.1991
Skills
- Customer service
- Active listening
- Time management
- Data entry
- Problem-solving
- Critical thinking
- Conflict resolution
- Team collaboration
- Technical troubleshooting
- Cable services
- Video service repair
- Effective communication
- Problem solving
- Attention to detail
- Adaptability
- Diagnostic skills
Languages
Spanish, Bilingual, True
Timeline
Customer service technical repair rep
Charter Communications, Spectrum
05.2024 - 05.2025
Customer Service Representative
Gc services
03.2003 - 05.2024
High School Diploma -
Fabens high school
09.1987 - 05.1991