MARIBEL VELAZQUEZ
RACINE,WI
Summary
Resident living assistant and CNA with 1.5 years of experience in providing compassionate care and enhancing resident independence. Skilled in problem-solving, staff training, and customer service, with a strong ability to develop personalized care plans through effective collaboration with healthcare teams. Dedicated to fostering a nurturing environment and improving resident quality of life, while aspiring to advance in the healthcare field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CNA
Waterford Senior Living
Waterford, WI
06.2025 - Current
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with medical procedures, demonstrating strong understanding of patient care protocols.
- Monitored vital signs and reported changes in patient conditions to healthcare team promptly.
- Maintained accurate documentation of patient care activities and observed behaviors effectively.
- Trained new CNA staff on best practices for patient handling and communication techniques.
RESIDENT LIVING ASSISTANT/ CNA
Timber Oaks
Union Grove
01.2023 - 01.2025
- Provided compassionate care to residents, fostering a nurturing environment that enhanced their quality of life.
- Assisted in daily living activities, leading to improved resident independence and satisfaction.
- Coordinated with healthcare teams to develop personalized care plans, ensuring comprehensive support and well-being.
CUSTOMER SERVICE MANAGER
Hobby Lobby
Mount Pleasant, WI
10.2022 - 05.2023
- Led merchandise organization, enhancing front lane efficiency and customer satisfaction.
- Collaborated with management to resolve customer issues, improving service quality.
- Facilitated customer purchases and loyalty program enrollment, boosting engagement.
- Addressed customer needs with tailored product recommendations, driving sales growth.
WEDDING PLANNER ASSISTANT
Roma Lodge
Racine, WI
01.2022 - 12.2022
- Assisted with vendor contracts, negotiating rates and terms with wedding suppliers.
- Coordinated with vendors in securing necessary supplies and services for wedding.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Helped bridal couple select wedding decorations and floral arrangements, menus and music.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
Education
CNA
Carthage College
Kenosha, WI07.2024
High School Diploma -
Racine Lutheran High School
Racine, WI01.2023
Skills
- Oversaw team dynamics and performance, fostering a culture of accountability and continuous improvement
- Facilitated collaborative problem-solving sessions to drive innovative solutions and improve team performance
- Conducted training workshops focused on operational efficiency and team collaboration
- Administered attentive and compassionate care to address individual patient needs
- Developed a nurturing setting to enhance team collaboration and morale
- Analyzed processes and identified areas for quality improvement to drive continuous enhancement in service delivery
- Completed CBRF certification to support professional development in caregiving practices
Certification
CNA
CBRF
Timeline
CNA
Waterford Senior Living
06.2025 - Current
RESIDENT LIVING ASSISTANT/ CNA
Timber Oaks
01.2023 - 01.2025
CUSTOMER SERVICE MANAGER
Hobby Lobby
10.2022 - 05.2023
WEDDING PLANNER ASSISTANT
Roma Lodge
01.2022 - 12.2022
CNA
Carthage College
High School Diploma -
Racine Lutheran High School