Maribel Castillo
Laredo,TX
Summary
Motivated banking professional committed to quality customer service and possessing superb communication skills. Builds customer loyalty by resolving problems and quickly processing transactions with some sales experience as well. Over 10 years of progressive experience in retail banking.
Overview
17
17
years of professional experience
Work History
Branch Banker
PNC
Laredo, TX
10.2021 - Current
- Opened new accounts and made changes to existing accounts.
- Helped customers prepare documents required to complete transactions and process requests.
- Investigated and resolved account issues by offering applicable options to customers.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
BA/ AM/ CEM
BBVA
Laredo, TX
09.2012 - 10.2021
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Received car loan, home loan and other payments and posted to accounts.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Answered inquiries regarding checking and savings accounts and other related products.
- Replenished ATM funds in empty canisters prior to validation process.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified potential needs through observation, questioning and listening.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
- Counted cash drawers and made bank deposits.
Area Teller Supervisor
IBC Bank
Laredo, TX
12.2004 - 09.2012
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
Education
High School Diploma -
Dr Leo Cigarroa High School
Laredo, TX05.1995
Skills
- Customer Service
- Proactive and Focused
- Quality Assurance
- Operational Reporting
- Critical Thinking
- Problem Solving
- Account Maintenance
- Cash Drawer Reconciliation
- Honest and Ethical
Timeline
Branch Banker
PNC
10.2021 - Current
BA/ AM/ CEM
BBVA
09.2012 - 10.2021
Area Teller Supervisor
IBC Bank
12.2004 - 09.2012
High School Diploma -
Dr Leo Cigarroa High School