Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maribelle Valerio

Long Beach,CA

Summary

Dynamic Senior Account Representative with a proven track record at UKG, Inc., excelling in payroll management and client relationship building. Expert in auditing payroll taxes and enhancing customer satisfaction through proactive communication. Recognized for mentoring peers and resolving complex issues, driving improvements in account management and financial reporting.

Overview

20
20
years of professional experience

Work History

Senior Account Representative

UKG, INc
09.2013 - Current
  • Cultivated strong client relationships through proactive communication and personalized service strategies.
  • Led account management initiatives, ensuring alignment with customer needs and organizational goals.
  • Analyzed client feedback to identify areas for product improvement and enhance customer satisfaction.
  • Mentored client' representatives providing training on best practices for account management and sales techniques.
  • Assist in resolving escalation issues relating to taxes and funding.

Resolution Specialist

Ceridian Corporation
10.2010 - 09.2013

Review, audit tax codes listed on the Fallout Tracker.

Inquire from clients the validity of the tax codes and liabilities.

Set -up and update client's information through the Master Tax File

Staff Accountant II

Ceridian Corporation
03.2005 - 06.2010

Reconciled 5 banks that processed direct deposits and tax payments on monthly basis to ensure timely financial reporting.

Review and audits all the banks of the bank and prepare spreadsheet showing which banks are still active with activities and report submitted to corporate office by manager monthly.

Handle task assigned as needed.


Education

MBA - Business

University of Phoenix
La Mirada, CA
03-2007

Bachelor of Science - Educational Leadership And Management

University of Santo Tomas
Manila, Philippines
10-1977

Skills

  • Payroll management
  • Auditing Payroll Taxes
  • Financial accounting
  • Managing client account reconciliations

Languages

Pilipino
Full Professional

Timeline

Senior Account Representative

UKG, INc
09.2013 - Current

Resolution Specialist

Ceridian Corporation
10.2010 - 09.2013

Staff Accountant II

Ceridian Corporation
03.2005 - 06.2010

MBA - Business

University of Phoenix

Bachelor of Science - Educational Leadership And Management

University of Santo Tomas